Note 4 Lollipop MMS picture messaging not working

[bonerp]

Hi I've got the standard settings for my 910f but dont appear to be able to send photos through MMS.

I can receive, and send long texts, and send pics to my mate who is a vodafone customer, but can't send to others.

Please help,

[bonerp]

Apparantly MMS isn't automatically enabled when you join vodafone.  Shame they don't tell you this!!!  I spent over an hour manually redoing the settings etc....so for future reference, give them a call or webchat to enable it.

[bonerp]

Well it still didn't work. Now chat is unavailable the the telephones only tell you to look online. Getting hold of anyone in Vodafone is frankly a joke.  If any customer service people frequent these forums can they please tell me how to make this work??  I was sent new settings via the text request service, directed to the note 4 settings and the service has been enabled and re-enabled twice but its still not working.

[bonerp]

After popping in the local vodafone shop, I've now been told the refresh/removing the MMS bar takes 24 hours.  CHAT said it takes 30 minutes.  Regardless it still isn't working.  

Shame Vodafone doesn't have a consistent story to tell.

[Retired-Laura]

Hi @bonerp

I’m sorry to hear this.

Live help will be the quickest way to look into this, if you access this from a computer or a laptop and leave the page open, someone will be with you to see what’s happening.

Alternatively, you can send us your details securely via email.

I've sent you a private message with details on how to get in touch.

Cheers,

Laura

[bonerp]

Thanks Laura I've now posted the info required.  I've used chat unsuccessfully yesterday.  thanks

[bonerp · Accepted solution]

EDIT - FIXED it. Need to set MMS limit to 300mb and wifi off when sending SMS (its a TMobile setting in ChompSMS)