Note 7 Swap Queries - Voda Forums Reps Plz

[Anonymous]

Afternoon Voda Reps 

QQ Regarding Note 7 Queries etc. 

1. Swapouts - Naturally Voda are doing these. The official statement says To call after 19th Sept If you want to exchange for Note 7 device. Will it be a straight Swap For Swap with DPD (IE Their "Swapit" Facility) ??

Can these be done in store? The guys in Crawley said it could be done like for like. I'd just rather not be without my device for more than a couple of days if Im still paying for it.

2. What happens on Siebel in relation to tariffs and billing? Will these be exempt due to the issues? IE Old Tariff still rolling on? Etc

[burntout]

there haven't been any cases in the uk yet so i assume we are safe? i don't know if i am right but even unsafe ones didn't explode here.

[burntout]

uk version don't use snapdragon it uses exynos instead but we were in the uk so any blow up here would be concerned otherwise where's replacement bad press love stories and blow it out of proportion or people want to claim loads of money

[burntout]

and samsung to make one of their best phones ever apple fanboys are going to be loving this.

[fadgadget]

and to think I pre ordered one last monday ! what a numpty iam.....

my contract has already swopped over, so now ill be in the position of you cant cancel until you have the phone.

Cant believe I've jumped on the merry go round...........

so annoyed at myself !!!!

[serial45]

I've given up on Vodafone now. Contacted Samsung last Wednesday. They are delivering a brand new sealed note 7 And doing a swap at door tomorrow.
Exceptional service from them.

[jeffkinn]

I doubt any people consider Samsung to be giving their customers exceptional service at the moment.

[Streetbp1]

Wish i had know about that half before i have just changed my handset, to a S7 Edge.

[burntout]

just a stupid waiting game neither voda or samsung reps seem to know anything you might as well say we have no idea end of. all they say is wait wait wait wait no idea

[kids]

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@burntout wrote:
just a stupid waiting game neither voda or samsung reps seem to know anything you might as well say we have no idea end of. all they say is wait wait wait wait no idea

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As you will have seen from other links on the boards Samsung have stopped production of the Note 7 until such times as they decide what to do about the faulty batteries both the original and the replacements.

As this is as worldwide problem all of the networks are now in a state of limbo so don't expect a quick resolution as even the networks do not know what the end result will be.

[Anonymous]

Fully agree, seen the news about the replacements going up so Vodas stance will change accordingly. 

Keep an eye on the forums, Voda will keep everyone posted...