Note 7 Swap Queries - Voda Forums Reps Plz

[Anonymous]

Afternoon Voda Reps 

QQ Regarding Note 7 Queries etc. 

1. Swapouts - Naturally Voda are doing these. The official statement says To call after 19th Sept If you want to exchange for Note 7 device. Will it be a straight Swap For Swap with DPD (IE Their "Swapit" Facility) ??

Can these be done in store? The guys in Crawley said it could be done like for like. I'd just rather not be without my device for more than a couple of days if Im still paying for it.

2. What happens on Siebel in relation to tariffs and billing? Will these be exempt due to the issues? IE Old Tariff still rolling on? Etc

[teknokat]

mine has now been swapped and they took the old box and gave me a new sealed unit. i've had no emails or texts from vodafone or dpd to confirm it was being delivered. i just happened to have the my dpd app installed which notified me it was out for delivery today.

[fremenos]

I've just spend an hour on the phone to find out why that ##~## gave me just a device and not the whole box. Luckly last person ( there were 4 of them ) that I spoke to said that its stupid that they just gave me a device and not the whole box. Guys don't accept the phone without a box !!! My one is getting swapped again because of that

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[pp763]

Just this second had a call from vodafone. Monday is the delivery day. She said it wont cone with a box. Just a bag with imei on a piece of paper. What the hell is that all about

[pp763]

Just spoke to vodafone again. If anyone recieves an open box or bag fron dpd refuse it. It should be a new sealed box in exchange for your current handset and box

[jaygrim]

Just wondering if you have received a email confirmation?

[pp763]

Just recieved another call from returns team in error. I now know that such a name is recieving a blue coral one on monday ha ha

[Helenamk3]

I am waiting on my coral blue exchange

[pp763]

It was a female with the first letter G

[Helenamk3]

Not me then lol

[mb1388]

I am taking odds on the fact I don't get a call as I don't have another phone (sadly got rid of previous one the day I got my note 7) but I did highlight this to the returns team and gave them my work mobile number to call...  

Based on the experience so far I am going for DPD app notification on the day.