Note 7 Twitter assault.

[jaygrim]

Right people it's time to get together and start posting how unhappy we all are on Twitter. Don't forget to add @Vodafone & @Samsung UK need a hash tag , how about #shockingservice?

[hrym]

I don't think Samsung are unaware of the problem, but it's massive.  As well as getting all the potentially affected devices back, they have to build up enough new stock to be able to replace over a million of them worldwide.  The launch stock will have been in preparation for some months in advance, so this isn't going to be a quick process.  All of the retailers are going to have to wait for Samsung to come up with a strategy for their region.  They can't make new devices themselves, or source them elsewhere.

[kids]

@hrym In fact the latest reports are that the recall is for 2.5 million devices.

That is one hell of a lot batteries to replace.

[hrym]

Thanks, @kids.  I had a feeling it was more than 1 million, but didn't want to exaggerate.   Of course, if they'd stuck to removable batteries, it would all have been much easier.   As it is, they can't re-manufacture all the dud ones and sell them as new. :smileysurprised:

[kids]

@hrym I wonder what the time difference per phone would be if they had stuck to removable batteries that had to be swopped out and the dire situation that they are now faced with?

[hrym]

@kids Almost infinite.   They could simply have sourced batteries from any/all of their suppliers and posted them to owners.   Job done, though there might need to be arrangements for recycling the old batteries, but that could be at drop-off points.

[jaygrim]

Samsung have ignored every tweet I sent and vodafone also after firstly referring me to the same statement again.

[hrym]

If a statement has been issued, that will be the company's position until it's updated.   I would imagine that Samsung are inundated and probably putting most of their energy into sorting out what amounts to a major disaster (in first world terms :smileyfrustrated:).

[elektrobix]

I tried Twitter.  They said go to online Chat.  They said to dial 191.  They said to go through a different department.  You know behind the scenes at Vodafone Customer Services i imagine it works like this ....

https://www.youtube.com/watch?v=qfNfQixs8yA