Online Dashboard missing

[rjday24]

I have been trying to find the sure signal dashboard in the new look online account. I found a link via manage services - suresignal but when I go there all this tells me to do is register suresignal. I have a version 1 which has been registered for years. I need to check users as it now looks like some are connecting and working on the box but others are not. Even though they used to. I was on web chat last night which was of no use at all. I just ended up with a new username for online management after they 'refreshed' my online account. They then said I would need to re-register the suresignal. Not sure why but I tried and all I got ws an error saying there appears to be a problem. My sure signal serial number is 21196754697.

Please can you tell me how I get my dashboard back.

[rjday24]

This is s trace route from my PC

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\rjday_000>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 5 ms 4 ms 4 ms SkyRouter.Home [192.168.0.1]
2 2212 ms 2673 ms 3094 ms sr12.enlba.isp.sky.com [2.127.238.122]
3 25 ms 25 ms 24 ms 0278085a.bb.sky.com [2.120.8.90]
4 28 ms 27 ms 27 ms lndgw2.arcor-ip.net [195.66.224.124]
5 25 ms 25 ms 24 ms 85.205.0.86
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\rjday_000>

[rjday24]

speed test result is upload = 15.59, download = 0.94

[ChazzD]

@rjday24

Go to the main homepage in 'My Account'

• Select 'Manage' next to the main number that's registered.
• Under Account Services select 'Manage services'
• Select 'Sure Signal' 

If this doesn't help, you'll need to have another word with us on Live Chat so we can look into this further for you.