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Voicemail Temporary Greeting and Extended Absence Greeting

These features of the Voicemail system are very useful, especially over the holiday season, but there is remarkably little information about them on the website. Indeed, I haven’t been able to find any information, although I use them regularly, and ...

Annie_N by Community Champion (Retired)
  • 73753 Views
  • 3 replies
  • 20 thanks

Vodafone Sure Signal troubleshooting

Flashing/steady power light, no other lights litLight one on, light two flashingSure Signal not transmitting a 3G signal‘Call Failed’ error when making callsResetting your Sure SignalSure Signal - Call Audio Quality IssuesIssue not listed?   Getting ...

Retired-Kay by Moderator (Retired)
  • 229865 Views
  • 0 replies
  • 7 thanks

Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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VodafoneUK by Administrator
  • 203331 Views
  • 0 replies
  • 2 thanks

Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Resolved! Phones... arghhh!

Hey all, ive had enough of phones!! I took out a contract with vodafone a while ago and got nokia lumia 520 and free samsung galaxy note 10.1. Great deal! A few weeks ago the phone in question broke =(. Okay not a problem, il use my old iPhone 4! It ...

Location on phone showing as Phnom Penh - I am in London!

Hello When I am connected to my Sure Signal the phone's location is showing as Phnom Penh despite being in Central London.  Whilst I dont have too much of an issue with this it does mean i think my day is over just as it begins and it shows the tempe...

WiilK by 2: Seeker
  • 13854 Views
  • 16 replies
  • 0 thanks

Sure Signal has stopped Working

My SureSignal has suddenly stopped working and this has now gone on for over a week. I have tried all the troubleshooting tips - Resetting SureSignal, checking connectivity etc with no effect. The Sure Siggnal simply shows a steady power light, no ot...

TobyD by 3: Seeker
  • 13021 Views
  • 10 replies
  • 0 thanks

Sure Signal Connected but.......

The lights are working on my Sure Signal unit but the connection to all 3 phones are not working.My serial number is 40131568053. I have rebooted all phones and they wont connect. Thanks 

Vodafone 155 Contacts does not work

Dear All I was able to add only two contacts to my phone successfully.It is irrelevant if I chose the phone or the SIM for storage.I can add new contacts without error message, but I can see only the first two of them, neither in the call logs, neith...

edo73 by 2: Seeker
  • 15874 Views
  • 9 replies
  • 0 thanks

Suresignal 2 booster box not working

Hi, I've had my sure signal box for a while and had no problems. The last few days i have had no signal at home. I have tried resetting the box twice, turning my phone off and on, taking my sim out etc but nothing has worked. The red light is on and ...

babycl by 2: Seeker
  • 16274 Views
  • 17 replies
  • 0 thanks

BT Home Hub 4 and Sure Signal 1 not working

HiHope someone can help as I'm tearing my hair as we have absolutely no mobile signal here at my home/office. I've moved ISP to BT 3 weeks ago now (DSL broadband not fibre /infinity) and spent a lot of time with both BT and vodafone  support and read...

pedlad by 2: Seeker
  • 15925 Views
  • 18 replies
  • 0 thanks

Deactivating Sure Signal

I'm no longer a Vodafone customer.  I want to give my daughter my old Sure Signal.  I didn't de-register it whilst my account was still active.  Can you please tell me how to contact the Tech Team to arrange this please?

Mapworld by 2: Seeker
  • 13052 Views
  • 2 replies
  • 0 thanks

Cannot deregister Sure Signal, Vodafone website errors

I've been trying over the last 24 hours to get online to deregister my Sure Signal and pass over to someone else but the website login area etc keeps crashing.  I need someone from Vodafone to assist here please. 

F1-Robbo by 2: Seeker
  • 13106 Views
  • 1 replies
  • 0 thanks
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