VSS3 through BT Home hub3. Power on solid, slow flashing internet, no other lights

[MarkTissington]

I bought the VSS 3 some time ago. Worked at first but after a day (if I recall) I noticed flashing internet light as descibed in the title. Never worked since. I now need it due to working from home. Details below.

SureStart Serial = 40133458907

Your IP Address is 86.138.246.208
Your IPV6 Address is ::ffff:568a:f6d0

Speed Test 4.7 up, 0.38 down

 Ping 52ms Line Quality B* MOS4.31 Jitter 3ms

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 18 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
2 28 ms 27 ms 27 ms esr5.sheffield3.broadband.bt.net [217.47.73.144]
3 27 ms 28 ms 27 ms 217.47.73.125
4 30 ms 28 ms 28 ms 213.1.69.34
5 28 ms 30 ms 29 ms 213.120.180.173
6 29 ms 28 ms 28 ms 217.41.169.107
7 29 ms 28 ms 28 ms acc1-xe-0-1-3.sf.21cn-ipp.bt.net [109.159.251.83]
8 37 ms 34 ms 33 ms core1-te0-1-0-4.ealing.ukcore.bt.net [109.159.251.13]
9 34 ms 35 ms 35 ms acc1-10GigE-0-5-0-4.l-far.21cn-ipp.bt.net [109.159.254.104]
10 36 ms 35 ms 35 ms t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net [166.49.211.190]
11 35 ms 35 ms 35 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Gemma]

Hi MarkTissington,

Thanks for posting. 

The light sequence you’re seeing usually indicates that the Sure Signal is initialising.

This can take up to 24 hours for it to go through the set up.

Please can you let me know when you plugged it in at the new location?

Thanks,

Gemma

[MarkTissington]

Gemma, thanks for coming back to me so promptly. I only plugged it in this morning (approx 11am) but last time I tried it was doing this for days.

Thanks

Mark

[Ben_H]

Hi Mark,

Thanks for confirming. If you let us know the outcome from 11am tomorrow, we can pick this up if you're still seeing the same.

Cheers, Ben

[MarkTissington]

Will do Ben thanks.

[MarkTissington]

Hi, as I suspected I still have the same symptoms after more than 24 hours. Can you help please?

[Jenny]

Hi MarkTissington

Thanks for getting back to us.

Are you still seeing the same flashing internet light?

If you have a spare Ethernet cable please try this in case it’s faulty. 

Also, please try the following:

Check that your Sure Signal has been assigned an internal IP address by your router.

The Sure Signal must be assigned an internal IP address by your router. If your router supports DHCP (Dynamic Host Configuration Protocol), this must be enabled as doing so will enable the router to assign an IP address to your Sure Signal automatically.

For more instructions on how to do this, please check your router manual or contact your ISP or router manufacturer.

If your router or network configuration doesn’t allow DHCP, you’ll need to assign a static IP address to your Sure Signal's MAC Address by using your router's configuration panel. Please contact your ISP or router manufacturer for instructions on how to do this. The MAC address can be found on the sticker at the back of the Sure Signal.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:

8 – TCP/UDP                 (All routers)

50 – TCP/UDP               (All routers)

53 – TCP/UDP               (Virgin Super Hubs)

67 – UDP                      (Virgin Super Hubs)                                                    

68 – UDP                      (Virgin Super Hubs)                                        

123 – UDP                    (All routers)     

500 – UDP                    (All routers)     

1723 – TCP/UDP           (BT Home Hubs)          

4500 – UDP                   (All routers)     

33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

BT Infinity Customers.

If you’re a BT Infinity customer, you’ll need to log into your router admin page and select port clamping.

Once this has been selected please restart your router and Sure Signal.

Let me know how you get on.

Jenny