Suresignal 2 booster box not working

[babycl]

Hi, I've had my sure signal box for a while and had no problems. The last few days i have had no signal at home. I have tried resetting the box twice, turning my phone off and on, taking my sim out etc but nothing has worked. The red light is on and the white light next to it. My phone is synced with the box but for some reason its just not working. Can anyone help?? 

[Retired-James]

Hi babycl 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

James

[babycl]

Hi. I tried the trouble shooting and nothing has worked.

Speed test = 33.32

Ping =  25ms Jitter =  8ms

IP = 82.17.132.93

Trace route = 

1

0

0

0

208.101.16.73

208.101.16.73-static.reverse.softlayer.com

2

0

0

0

66.228.118.157

ae11.dar02.sr01.dal01.networklayer.com

3

0

0

0

173.192.18.252

ae14.bbr01.eq01.dal03.networklayer.com

4

0

3

3

75.149.228.33

be-101-pe01.1950stemmons.tx.ibone.comcast.net

5

1

4

4

68.86.87.217

pos-2-4-0-0-cr01.dallas.tx.ibone.comcast.net

6

23

23

23

68.86.88.233

7

35

35

35

68.86.89.169

he-0-8-0-0-cr01.ashburn.va.ibone.comcast.net

8

33

33

33

68.86.84.210

be-12-pe04.ashburn.va.ibone.comcast.net

9

105

124

126

213.228.236.42

42-236-228-213.packetexchange.net

10

119

216

116

212.43.163.69

manc-bb-1c-ae3-0.network.virginmedia.net

11

112

113

112

62.253.175.26

leed-bb-1b-et-710-0.network.virginmedia.net

12

113

113

115

62.253.174.26

leed-bb-1c-ae1-0.network.virginmedia.net

13

115

115

115

62.253.174.114

leic-core-2a-ae0-0.network.virginmedia.net

14

116

116

116

82.3.33.58

nfds-cmts-13-ge131.network.virginmedia.net

15

139

126

125

82.17.132.93

cpc66062-nfds13-2-0-cust92.8-2.cable.virginmedia.com

Serial number = 40121413005

[Retired-James]

Hi babycl,

Everything looks fine with the tests that you’ve done.

Can you confirm if the traceroute gives a timeout after the details you’ve given?

Are you running this from a Mac?

The reason that I ask is that it looks like it’s not reaching our server.

What router are you using?

James

[babycl]

Hi yes it's a Mac and it's virgin media. Yes also it timed out I believe.

[Retired-James]

Hi baycl,

As everything looks fine with the setup, can you deregister and re-register the unit again after an hour.

This should then go back through the initial setup and download a new profile to the Sure Signal.

Once you’ve done this, let me know how you get on.

James

[babycl]

Hi, i have done as you said but still no signal!! I have no signal in the house which is where i send most of the day, and with a child at school this is becoming increasingly frustrating. The school was tring to contact me today, with no luck. 

[waterside49]

MIne's not working either!  Just thought you'd like to know you're not alone xx

[babycl]

It's driving me mad. I don't use it to boost a poor signal, I use it to have a signal. No box = no signal AT ALL. It's been fine all the times before, just packed up working.

[Gemma]

Hi all,

@babycl – Now that it’s almost been 24 hours since you re registered your Sure Signal, please can you let me know what light sequence you’re seeing?

@waterside49 – Please let us know the below:

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Gemma