I ordered an iPhone 6 plus 64 gb in space grey on 27/10. At the time of the order, the website said it would take 2-3 weeks to arrive, I know I'm still within that timeframe but I find it worrying that all I have received from Vodafone is confirmation of the order that says they will be in touch "shortly". I was expecting that I should have received some kind of update by now (nearly 2 weeks later) with regards to an estimated delivery. I can't log into my account online because whilst I have a username and password, there isn't anything for me to view because my account hasn't been set up yet. I've not been charged my upfront payment for handset yet, and no direct debit has been set up either. When I have entered my order number into the online tracker, it says the details are invalid. When I tried to discuss it with, quite frankly, an idiot in live chat, he just kept telling me that I needed to speak to the team that deals with order tracking, but never gave me any indication of how to get in touch with that team. I tried calling the customer services number today, but as a new customer there is no way for me to actually speak to anyone as it's all geared towards existing customers who have an account/telephone number. I muddled my way through the absolutely awful automated service to speak to someone in the retentions team (not the right place but figured they'd be able o transfer me through to someone who could help,) but as it took so long to get that far, I didn't then have the time to sit on hold for the estimated time of 17 minutes to speak to someone as I had to get back to work. The website now states delivery within 2-4 days, but surely if that is the case, I should have received an update by now? From everything else I have read on other threads about people waiting 6 weeks for a phone they ordered and being constantly lied to about their order status I am now beginning to be rather alarmed as my current contract with Orange is due to run out on 27/11 as I cancelled believing that I would receive my phone within the advised timeframe of 2-3 weeks. Beyond that date I can no longer use my PAC code and will have to go through the rigmarole of updating my telephone number with anyone that I hold an account with as well as family and friends. So when can I expect an update? Or is there a number I can call to get through to the right department, preferably a department that has not been trained that it is acceptable to lie through their teeth?
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