Overcharging....

[mog1970]

Texted to get extra £10 2gb of data and been charged £20 instantly... Why???

no warning, no explanation, breakdown says 0 extras although £10 extra in total... Got screen grads to testify that I am not going barmy! 

Any one able to explain why? Can't get live chat to work and too late to try and talk to an advisor as stick in s field camping and reliant on data...

[Stekevdev]

Did you only get 2gb's have you checked they haven't given you 4? I was on to vodafone an hour earlier. I was charged £45 extra for data charges even though I had only received a warning message stating I had gone over by £26 which was bad enough! I immediately paid for 2gb to cover myself until my data was renewed. Then my bill showed charges of £45 with the £10 2gb on top of that! The first advisor put me on hold for over 15 minutes whilst trying to work out why this had happened. I ended the call and called back to be given some lame explanation about further warning messages for the charges which after I ended the call quickly realised was incorrect and called back for a third time for them to concede there had be no notification of any extra charges but they could only give me a £10 rebate. My contract is up for renewal next month it's their loss.

[BandOfBrothers]

Hi

Live Chat is best accessed via using a computer or a tablet. 

The Live Chat Engagement window is in my signature below. 

Or please do call customer service on 191. They are available between 8am and 9pm. 

Please take into account on pay monthly that Vodafone Extra's will continue to be charged for unless you ask Customer service to stop them.