Ox29 poor signal

[Simolee]

Since the end of October there is been very poor Vodafone signal in this area. Coverage checker does not match with the actual experience on the ground. Not just me experiencing it, a lot of people are complaining on social media about the terrible signal. Cannot even make a phone call in the house without leaning towards the window

[redpages]

If you follow the instructions on this thread and complete the template then the Vodafone team will be able to look into it for you. 

[BandOfBrothers]

Hi @Simolee

In regards to the Coverage Checker your local masts look to be fine but when you zoom out on the map a surrounding issue is known which could be having an effect on your local masts if Vodafone are re routing network traffic to compensate. 

"We're aware of some network issues in your area right now.

There’s a problem with our mobile network in this area at the moment that may be causing issues with your service. We’re sorry if you’re experiencing any disruption – we know how frustrating this can be. Thanks for your patience. As soon as we have any further updates, we’ll let you know here."

[John]

@Simolee I've taken a look into the signal in your area and you should be receiving strong signal for 2G.
You should also be receiving a strong connection on 3G.
Your 4G is variable however, you should receive a reliable connection.
So we can raise this to our Network specialists, I've sent you a private message with details on how to get in touch.