OX29 - Eynsham, England

[Hadfield60]

For the last 7 days the people in Eynsham, Oxfordshire who are on vodaphone have not been able to make or receive calls.  Texts and internet access do not seem to be affected.  Although I and many others have reported the issue, it appears nothing has been done to solve it.   Some have said changing settings to 2G has helped but this is not working for some and is in any case a temporary solution. Facebook posts and twitter posts to Vodaphone result in you telling us to post on this  community thread. Please update us on what is being done to resolve these issues.    From many Eynsham Residents. 

[BandOfBrothers]

Hi @Hadfield60

In order for the team to help please could you use the following link and then copy and paste it with your answers back here. 

Network-issues-initial-checks-and-template.

[Hadfield60]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? I have only been in this area and it's not working 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.   OX29 4PY

3) Does the issue occur if you try your SIM card in a different phone?
Yes
4) What errors are seen or heard when the issue occurs?
Try to call , it doesn't ring and I can't send or receive texts 
5) Does this happen on 2G, 3G, 4G or all? Not 2G

6) When did you first notice this issue? 7 days ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent 

its s the same with everyone in the area too and it's taken you far too long. 

[John]

@Hadfield60 Thanks for getting back to us 
I've taken a look into the signal in your area and you should be receiving strong signal for 2G.
You should also be receiving a strong connection on 3G.
Your 4G is variable however, you should receive a reliable connection.
So we can raise this to our Network specialists, I've sent you a private message with details on how to get in touch.