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PAC code refused for PAYG

Neilrobinson83
3: Seeker
3: Seeker

‎10-10-2017 03:42 PM

I received a PAYG sim for Vodafone and registered last Friday, the aim of this was to transfer my number from EE contract to a PAYG sim temporarily until I received my new contract phone.

i have had the number ported to the Vodafone sim however I have since ordered a new contract phone so contacted Vodafone to request my PAC code for the PAYG sim however they are refusing and saying I need to be a Vodafone customer for 30days minimum before they will provide the PAC code.

i can't see anything in the terms and conditions about this, anyone else had these issues?

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10 REPLIES 10

peterverwood
1: Seeker
In response to Neilrobinson83

‎02-12-2017 11:52 AM

Car Phone Warehouse are advising that for keeping number with an existing network who will not give you an upgrade deal to match what is available to a new buyer then you should acquire a sim only deal and go through 2 PAC operations. Might well be an irritation to networks but if they offered all customers a chance to access all the offers available then they would not have the problem. 

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