PRICE INCREASE-RIGHT TO CANCEL-7 WEEKS&HEARD NOTHING

[mrswilliewombat]

Having received a text to 3 of my 4 lines regarding a price increase and given the option to cancel, I requested, via recorded delivery, to cancel 3 of my 4 lines.
Over 7 weeks later and I've still heard nothing, even having spoken to over a dozen Vodafone employees via live-chat, 191, and in store.
No one knows anything!!! And there's no way of ringing Newbury!
At what point are you going to contact me Vodafone?!?
I think you're hoping I'll give up and just continue with my contracts...that is not going to happen.
The letter to ofcom and the ombudsman has been written and sent!
WatchDog is my next letter!

[BandOfBrothers]

Hi @mrswilliewombat

From what I've read a person has to wait for Vodafone customer service to get in touch with them in response to the letter sent to them from the account holder.

Has tracking confirmed the letter has been signed for ?

 This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.
 
Hang in there and I'm sure they'll be in touch. 

[mrswilliewombat]

I'm at nearly 9 weeks since I sent my cancellation letter to Vodafone.I sent it recorded delivery/signed for, I have a copy of the signature of the person who received the letter and I've heard nothing.

I've filled in the online form with the unique code given to me by a Vodafone rep when I initially wrote on this forum. 

When hell are you going to contact me??? 

[drey_p]

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@mrswilliewombat wrote:

I've filled in the online form with the unique code given to me by a Vodafone rep when I initially wrote on this forum. 

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Did you receive an automatic reply via email?  If so, it would have given you a reference number that looks a bit like this #12356789.  Paste that number here and one of the eForum Team can trace your message. 

[Retired-LouiseE]

Hello @mrswilliewombat

I understand your frustration. 

@drey_p is right, please can you provide your reference number which looks like WRT165 #14xxxxxxx so I can look into this for you?

Louise

[Retired-Sarah_A]

Hi @mrswilliewombat

I will send you a PM with further help on this. 

Thanks,

Sarah 

[rooneycr200888]

HI

I have had these problems before from vodafone and i only know sure way to get the fixed and by going over the customer service heads.

What i can advise is to fill out the form which i will leave a link at the bottom with. Its a EU online complaints form that sent online to vodafone head office. If you do someone from the upper complaints departments will contact you within 24hrs normal but can take up to 48hrs. They will correct this error and normally give compensation for the error if you ask for this as part of your complaint. You can also find the link to the EU complaints on Vodafone site under the complaint section. I have found this to be the best help you can get when you keep getting mugged of by customer service as this complaint goes over their heads and straight to the complaint managers.

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

Best of luck and i assure you this will get the problem fixed by using this method .

Best of look and i hope you get it resolved.

[mrswilliewombat]

I didn't get a unique number. I sent the email via the link SARAH gave me, entered the number WRT165 and once I submitted the email I got an automated response on the next page saying 'thanks you for your email, we'll be in touch shortly'

[mrswilliewombat]

I'm just going around in circles!!!! I could just cry!!!!!!

[Anonymous]

@mrswilliewombat,

When you submit the form with WRT165 in the "subject" box you should receive an auto-reply to the email address which you provided when you filled in the form. The subject line of this email contains a # followed by an 8 or 9-digit number; this is your reference number and that is what the team are asking you for.