PRICE INCREASE-RIGHT TO CANCEL-7 WEEKS&HEARD NOTHING

[mrswilliewombat]

Having received a text to 3 of my 4 lines regarding a price increase and given the option to cancel, I requested, via recorded delivery, to cancel 3 of my 4 lines.
Over 7 weeks later and I've still heard nothing, even having spoken to over a dozen Vodafone employees via live-chat, 191, and in store.
No one knows anything!!! And there's no way of ringing Newbury!
At what point are you going to contact me Vodafone?!?
I think you're hoping I'll give up and just continue with my contracts...that is not going to happen.
The letter to ofcom and the ombudsman has been written and sent!
WatchDog is my next letter!

[mrswilliewombat]

I understand that but didn't receive an auto reply email!!
I sent it and the next page said 'thank you for your email, blah, blah'...that's the only confirmation I got!!!!!

[drey_p]

It may have gone to your junk email folders, so it may be worth checking there.

[mrswilliewombat]

ive checked that too!!!
So what next Vodafone?!?!?

[drey_p]

You'll probably need to resend the message.

[mrswilliewombat]

Done that too!!!! Same auto reply response and no email

[mrswilliewombat]

Vodafone's silence speaks volumes. I've done EVERYTHING in my power to contact Vodafone in order to cancel my lines, as its my right to cancel as the price increase is above the RPI.
I've sent a letter recorded delivery and signed for, I've made 36, yes 36 phone calls to 191, 10 live chats conversations and two different branch visits...this is the worst service by any company, worldwide that I've ever experienced!
I beg you, please just get someone to call me who CAN ACTUALLY sort this.

[mrswilliewombat]

And just incase, here's my number! I don't care who sees it, I'm just hopeful someone from Vodafone will and they will actually call me!
##~##

Moderator note: Removed personal content - please refer to our Community Guidelines

[Retired-Sarah_L]

Hi @mrswilliewombat, 

Please resubmit the form that my colleague's provided. 

Before resubmission I'd advise trying the following: 

• Clear your cookies and cache
• Use an alternative internet browser
• If you have access to a different email address, try this.

If the above suggestions don't result in your receiving the auto-reply, to the email address you submit on our email form, let us know. 

Thanks, 

Sarah