Paid for 6GB data, getting 1GB

[Pilswort]

I am a new Vodafone customer having taken out a new contract on back friday. The package I bought was supposed to have 6GB data but instead my account shows 1GB. I have tried to solive this on online chat and by ringing 191. Online chat was useless and could not help. On ringing 191 they said it was "a known problem" and it would be fixed. This was days ago now and I've still only got 1GB and am about to approach my 1GB limit. Is anyone else having this issue and pulling their hair out with Vodafone customer services. Not a great start to my 2 year contract....

[Minifran]

So, I started a live chat as instructed by the tech team yesterday in order to get this issue resolved.

The live chat advisor (Vinay) tells me that he has now updated my data allowance from 1GB to 6GB. Vinay promises the monthly rental cost (£21 per month) will not increase, and that my unlimited UK calls and texts remain unaffected.

I have checked the Vodafone app and the monthly data allowance has indeed updated to 6GB. Nothing else appears to have changed although I will carefully inspect my next bill to ensure this is definitely the case.

If my problem has definitely been rectified then I'm not sure why everyone else is being passed from pillar to post. I wish I could be more confident that something else related to this issue isn't likely to go wrong in the near future but I'll just have to wait and see.

I'll post on this thread with an update once my next monthly bill is produced (due 06.01.17)

[Tash]

Thanks for updating us @Minifran, I'm glad to hear that the adviser was able to resolve this for you. Please do let us know if anything changes.

@Pilswort @Leye I'd advise speaking with our Live Chat team as @Minifran mentioned so we can update your price plans to correct the data allowance. Alternatively, our customer service team are also able to do this. If you'd like to process this, please respond to their latest email.

If you have any further queries, let us know.

[Pilswort]

Natasha I did respond to the email and your team called me a couple of days ago and told me there was no fix yet and no expected date?!?

[Tash]

Hi @Pilswort, the team are able to change your price plan to provide you with the correct data allowance. If you wish to do this, please reply to their latest email. Alternatively, you can speak with our Live Chat team who can arrange this. 

[Leye]

Hi Natasha, to what price plan exactly? I've just spoken to Gopinath on live chat and was advised to visit my local Vodafone store with a copy of my contract to provide proof it shows 6GB and not 1GB and tell them to add notes to my account to validate my claim.

The problem is, I purchased my phone contract through the carphone warehouse (which I would advise nobody to do... ever) carphone warehouse tell me to go to Vodafone and Vodafone tell me to go to carphone warehouse, I have zero confidence that producing a contract in a Vodafone store with the words "carphone warehouse" on it will be enough "proof" unless i can do this in a carphone warehouse store? but they tell me they can't add notes to my account so that's pointless. 

[Aubrey75]

I have also signed up for the black Friday deal 6Gb data allowance, I have been on the phone a few times with Vodafone Customer services was also told it's a know problem and that it will be sorted as soon as authorization note is received from CPW.Rung CPW but to no avail went to the store hoping that something somehow will happen but I had to ring again CPW customers services while in the store.Again told that the issue will be resolved in a few days and that I will not be charged if I go over the 1Gb data allowance as I am supposed to be on 6Gb data allowance. I went over the 1Gb data allowance and got text from Vodafone about going over my allowance. Few days later all the services from the mobile phone provider were switched off,no calls,no text and no Internet. Frustration is an understatement. I am intending to go to the BBC Rogue Traders before long.This can not go on like this. Enough

[JDHicks]

I too am having problems, chatted online on phone also since I upgraded on 17 Nov. All with not getting what they promised me when I upgraded and best of all the my Vodafone app keeps on billing me for more infancy 3 times over wot it should be, but I have been told to ring in a few days after the bill has been done to make sure that it is right. Fingers crossed that they will sort it, but I have no faith in it no more. Been a loyal customer had no problems wot so ever before this upgrade. I feel I should have taken out a contract with tesco instead. I just want what I was promised nothing else and that my monthly bill will be the same every month that is all I want, and that's what everyone would like no stress, no worrying just consistency!!!!!!!

[adievnt]

Hi guys. Just to update you on my situation. Vodafone refused to honour the 6gb deal and offered me a 40% discount on the £42 tariff. Didn't accept it as it meant paying a little more money. They told me my only option was to return handset then. I refused and informed them that I have now raised complaint with ombudsman. Next day got a phone call offering me 50% discount. I accepted that but have still had issues with incorrect bill showing but now right data is displayed. Will wait and see what they take out at the end of month to see how far I take it with ombudsman. Keep up the fight and don't accept paying more than you should.

[Minifran]

So having finally negotiated a 6GB allowance via a live chat on 01.01.17, last night I received an email stating my monthly rental to be £32 a month. No mention on it of any monthly discount to bring the cost down to the expected £21 a month. The Vodafone app does still show the monthly rental to be £21 a month though?

Hard to know what to believe really, will be scrutinising my bill very closely when it is produced on 06.01.17. If things don't turn out as they should I think I will lose the will to live.

[Jenny]

Hi everyone,

I’m sorry to hear of the problems you’ve had in getting this sorted.

If you need any further help, I’ve sent you all a private message with an alternative way of getting in touch.