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I bought the pay as you go dongle in june just for use when I go on holiday.
The first time I went away I could not get it to work at all on my Linux eee pc so I just put it down to the eee pc software.
I then went to Scotland where it kept disconnecting and I just thought it was the old laptop not having USB 2.0 and the non-3G network.
I have been away for a weekend and I took away a brand new XP laptop.
And the dongle was totally useless.
The first night it worked fine using the mobile connect software. I had 3 bars of 3G.
The following morning it would not connect and kept telling me that some other software was using it. (I had all my anti-virus off and firewalls off its also a new PC with very little software on it).
I finally managed to get it to connect by using start -> connect to -> vodafone mobile connect.
Once I did that I had 2-10 minutes before it would just randomly disconnect and I would have to reconnect again.
On Sunday it did the same I only had 2-10 minutes before it would disconnect. But this time when it disconnected it would do the XP device disconnected sound, then a second later the XP device reconnect sound and the vodafone software would load up and just say searching for network forever.
After a reboot I tried to connect using the “connect to” option and it just gave me lots of error messages.
Here they are below
I have tried: turning the computer on with the dongle connected, using the connect to option, disabling my anti-virus and firewall and reinstalling the software nothing stops it disconnecting after 2-10 minutes.
Can you give me a new working dongle or get the current one fixed?
:angry:
The first time I went away I could not get it to work at all on my Linux eee pc so I just put it down to the eee pc software.
I then went to Scotland where it kept disconnecting and I just thought it was the old laptop not having USB 2.0 and the non-3G network.
I have been away for a weekend and I took away a brand new XP laptop.
And the dongle was totally useless.
The first night it worked fine using the mobile connect software. I had 3 bars of 3G.
The following morning it would not connect and kept telling me that some other software was using it. (I had all my anti-virus off and firewalls off its also a new PC with very little software on it).
I finally managed to get it to connect by using start -> connect to -> vodafone mobile connect.
Once I did that I had 2-10 minutes before it would just randomly disconnect and I would have to reconnect again.
On Sunday it did the same I only had 2-10 minutes before it would disconnect. But this time when it disconnected it would do the XP device disconnected sound, then a second later the XP device reconnect sound and the vodafone software would load up and just say searching for network forever.
After a reboot I tried to connect using the “connect to” option and it just gave me lots of error messages.
Here they are below
I have tried: turning the computer on with the dongle connected, using the connect to option, disabling my anti-virus and firewall and reinstalling the software nothing stops it disconnecting after 2-10 minutes.
Can you give me a new working dongle or get the current one fixed?
:angry:
.png "Moderator (Retired)"){kind=icon}
Hi Micro,
I can see how frustrating this ahs been for you - let's try to get to the bottom of this for you.
Firstly, when it says something else is using the device, can you check in the sandbox icons next to the clock for me? If there is anything saying it's using the dongle as a mass storage device, it means a program has misidentified the nature of the dongle and that just needs to be closed off. Yopu may also want to check for and disable the internal modem in case this is teh reason it did this.
If that does not resolve this, then I would recommend uninstalling the device and reinstalling again from scratch. To do this best ensuring all traces have been removed, follow these steps:
- Remove the dongle
- Click Start > Control Panel > add/remove programs.
- Select and uninstall any references to Vodafone Mobile Connect or VMC Lite
- Ignore the instruction to reboot at this point and close the screen
- In the Control Panel again, select Network and sharing centre > Manage network connections
- Check for any Vodafone connection (for example "VMC Lite") and right click any and select "Delete"
- Close "Manage network connections" only
- Under "Phone and modem options", if asked for your location, enter the local dial code
- Under the "Modems" tabs, check for any Huawei or Globetrotter entries
- Highlight each and delete
- Select My Computer > C drive > programme files
- Look for any record for Vodafone Mobile Connect (Vodafone PC assistant is OK to leave)
- Right click any found and delete
- Now reboot the computer
You may also find that changing the ports iused will prevent conflict with other applications - many of the lower port settings, which the dongle automatically defaults to, are used specifically by other services or applications such as Bluetooth. Again, follow the steps below to do this:
- Select Control Panel > System > Device manager
- Select Modems and locate the dongle
- Highlight the modem, right click and select Propeties > Advanced > Advanced port settings
- Set COM port to a high number, for example something around 240
- Close this window and go back to Device Manager
- Select Ports (COM + LPT) and check for the dongle (look for any Huawei reference)
- Highlight the modem, right click and select Propeties > Port Settings > Advanced port settings
- Set COM port to a different high number (to avoid conflict with the first setting)
- Reboot the computer
- Check device manager again to ensure listed under CD ROM drives (as USB Mass Storage device), Ports, Modems and USB controllers
You may also wanty to double-check our online coverage map to ensure that there is coverage available in the areas you are trying to connect in, as a patchy signal could explain the intermittent signal you were getting.
If you are still having issues after this, let me know what error messages you are getting.
Please note that we do note support Linux, which may explain the issues you were haviong previously - for Linux assistance, check out Betavine for some excellent information and guidance.
DaveN
eForum Team
P.S. We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.
I can see how frustrating this ahs been for you - let's try to get to the bottom of this for you.
Firstly, when it says something else is using the device, can you check in the sandbox icons next to the clock for me? If there is anything saying it's using the dongle as a mass storage device, it means a program has misidentified the nature of the dongle and that just needs to be closed off. Yopu may also want to check for and disable the internal modem in case this is teh reason it did this.
If that does not resolve this, then I would recommend uninstalling the device and reinstalling again from scratch. To do this best ensuring all traces have been removed, follow these steps:
- Remove the dongle
- Click Start > Control Panel > add/remove programs.
- Select and uninstall any references to Vodafone Mobile Connect or VMC Lite
- Ignore the instruction to reboot at this point and close the screen
- In the Control Panel again, select Network and sharing centre > Manage network connections
- Check for any Vodafone connection (for example "VMC Lite") and right click any and select "Delete"
- Close "Manage network connections" only
- Under "Phone and modem options", if asked for your location, enter the local dial code
- Under the "Modems" tabs, check for any Huawei or Globetrotter entries
- Highlight each and delete
- Select My Computer > C drive > programme files
- Look for any record for Vodafone Mobile Connect (Vodafone PC assistant is OK to leave)
- Right click any found and delete
- Now reboot the computer
You may also find that changing the ports iused will prevent conflict with other applications - many of the lower port settings, which the dongle automatically defaults to, are used specifically by other services or applications such as Bluetooth. Again, follow the steps below to do this:
- Select Control Panel > System > Device manager
- Select Modems and locate the dongle
- Highlight the modem, right click and select Propeties > Advanced > Advanced port settings
- Set COM port to a high number, for example something around 240
- Close this window and go back to Device Manager
- Select Ports (COM + LPT) and check for the dongle (look for any Huawei reference)
- Highlight the modem, right click and select Propeties > Port Settings > Advanced port settings
- Set COM port to a different high number (to avoid conflict with the first setting)
- Reboot the computer
- Check device manager again to ensure listed under CD ROM drives (as USB Mass Storage device), Ports, Modems and USB controllers
You may also wanty to double-check our online coverage map to ensure that there is coverage available in the areas you are trying to connect in, as a patchy signal could explain the intermittent signal you were getting.
If you are still having issues after this, let me know what error messages you are getting.
Please note that we do note support Linux, which may explain the issues you were haviong previously - for Linux assistance, check out Betavine for some excellent information and guidance.
DaveN
eForum Team
P.S. We're always looking for feedback on how we're handling queries for customers, so if you want to leave any on how I've handled your query today, then you can go here and complete the quick form. Any feedback is appreciated and helps to ensure that we're offering the best service we can for our customers.
Would the mod who changed the title please change it back to "Totally Useless"
The Icons Near the clock are:
Intel Graphics Accelerator
Touch Pad Software
Sound
LAN
Wifi
Realtek Audio
Winamp
Avast
EEE PC Hybrid Engine
I followed your instructions on totally removing all traces of the dongle from my system. rebooted.
plugged the dongle in it did lots of XP device connected then disconnected sounds. i got this
then the installer loaded up and installed all of the software and stuff and automaticly loaded up the vodaphone lite software i clicked connect and it did the progress bar and i got this again.
I changed the com port to the high number and unplugged the dongle and rebooted.
I then plugged the dongle in it did the XP device connected then disconnect sounds a few times and the software loaded up and it stayed on "searching for network..." for 15 minutes. i gave up unplugged the dongle and rebooted.
I plugged in the dongle it did the connected device sounds and loaded the software. it did the device disconnected sounds and the software vanished. it did the deviced connected sounds and software loaded again. and got stuck on "Searching for network..." again after .
another 15 minutes i rebooted with the dongle plugged in and connected using the Start -> connect to -> vodaphone mobile connect. i got this error
the device device disconnect sounds go and then the reconnect sounds go again. and the vodaphone software loads and gets stuck on "Searching for network..." i reboot again with the dongle plugged in.
I connected to it via the start -> connect to option opened up gmail read 1 email and other emails would not load then i got the device disconnected sound and then the device connected sound and the software loaded up and got stuck on "Searching for network..." again.
At this point i just turned the laptop off and proof read this post
I am very anoyed about this can i have a new dongle as its totaly messed up and i think the dongle is broken.
If nothing is done i am moving to another network.
The Icons Near the clock are:
Intel Graphics Accelerator
Touch Pad Software
Sound
LAN
Wifi
Realtek Audio
Winamp
Avast
EEE PC Hybrid Engine
I followed your instructions on totally removing all traces of the dongle from my system. rebooted.
plugged the dongle in it did lots of XP device connected then disconnected sounds. i got this
then the installer loaded up and installed all of the software and stuff and automaticly loaded up the vodaphone lite software i clicked connect and it did the progress bar and i got this again.
I changed the com port to the high number and unplugged the dongle and rebooted.
I then plugged the dongle in it did the XP device connected then disconnect sounds a few times and the software loaded up and it stayed on "searching for network..." for 15 minutes. i gave up unplugged the dongle and rebooted.
I plugged in the dongle it did the connected device sounds and loaded the software. it did the device disconnected sounds and the software vanished. it did the deviced connected sounds and software loaded again. and got stuck on "Searching for network..." again after .
another 15 minutes i rebooted with the dongle plugged in and connected using the Start -> connect to -> vodaphone mobile connect. i got this error
the device device disconnect sounds go and then the reconnect sounds go again. and the vodaphone software loads and gets stuck on "Searching for network..." i reboot again with the dongle plugged in.
I connected to it via the start -> connect to option opened up gmail read 1 email and other emails would not load then i got the device disconnected sound and then the device connected sound and the software loaded up and got stuck on "Searching for network..." again.
At this point i just turned the laptop off and proof read this post
I am very anoyed about this can i have a new dongle as its totaly messed up and i think the dongle is broken.
If nothing is done i am moving to another network.
Hi Micro,
Whilst that didn't work, it has covered some of the major points points that we'd genererally need to consider, so it should make it easier now to find the cause and resolve things.
Can you confirm a couple of other things for me to help see what else may be causing this?
Firstly, can you confirm what lights you can see on the modem when it is connecting. Does this change at all when the connection is active or when it drops out?
Secondly, when you choose on the VMC spoftware to view the available networks, what options do you have available to select?
Finally, can you confirm the postcode of the location you're trying to connect from, so that we can check the available signal in the area? Since you git this laptop, have you tried to connect in any other location? For all networks, the geographical nature of the area means that Scottish coverage does tend to be patchier, so as I mentioned above it would help to be sure that this isn't affecting the service you're getting as well as part of our checks.
I'm confident we can get to trhe botom of this.
DaveN
eForum Team
Whilst that didn't work, it has covered some of the major points points that we'd genererally need to consider, so it should make it easier now to find the cause and resolve things.
Can you confirm a couple of other things for me to help see what else may be causing this?
Firstly, can you confirm what lights you can see on the modem when it is connecting. Does this change at all when the connection is active or when it drops out?
Secondly, when you choose on the VMC spoftware to view the available networks, what options do you have available to select?
Finally, can you confirm the postcode of the location you're trying to connect from, so that we can check the available signal in the area? Since you git this laptop, have you tried to connect in any other location? For all networks, the geographical nature of the area means that Scottish coverage does tend to be patchier, so as I mentioned above it would help to be sure that this isn't affecting the service you're getting as well as part of our checks.
I'm confident we can get to trhe botom of this.
DaveN
eForum Team
After i have booted up the pc and plugged in the dongle
It flashes green then the software loads then it goes blue when serching for the dongle. it then flashes green again once the window pops up saying do you want to connect.
I then write this post without connecting.
and then i hear is the XP device disconnected sounds the software vanished. and then the decvice connected sounds then the decice disconnected sounds then the connected sounds. again and again and again
the software then started to load then the disconnected sounds will go and the software will vanish.
I will reboot and try again.
I conneted it:
it flashes green fast a few times
the device connected and disconnred sounds go
the software loads gets to the device found
the disconnected sounds go
then the reconnected sounds
the disconnected sounds go
then the reconnected sounds
it does this about 20 times
the software loads and says no device
the led on the dongle is flashing green slowly.
I did not even manage to connect.
I rebooted with the dongle plugged in.
Dongle flashes green slowly
i do the connect to option
i get this error
Sorry i dont understand what you mean in your second point.
I dont want to post my postcode on the internet but i would be happy to email it to you or pm it to you.
It flashes green then the software loads then it goes blue when serching for the dongle. it then flashes green again once the window pops up saying do you want to connect.
I then write this post without connecting.
and then i hear is the XP device disconnected sounds the software vanished. and then the decvice connected sounds then the decice disconnected sounds then the connected sounds. again and again and again
the software then started to load then the disconnected sounds will go and the software will vanish.
I will reboot and try again.
I conneted it:
it flashes green fast a few times
the device connected and disconnred sounds go
the software loads gets to the device found
the disconnected sounds go
then the reconnected sounds
the disconnected sounds go
then the reconnected sounds
it does this about 20 times
the software loads and says no device
the led on the dongle is flashing green slowly.
I did not even manage to connect.
I rebooted with the dongle plugged in.
Dongle flashes green slowly
i do the connect to option
i get this error
Sorry i dont understand what you mean in your second point.
I dont want to post my postcode on the internet but i would be happy to email it to you or pm it to you.
Hi Micro,
Sorry to hear about the continuing problems you are having connecting with your modem. I'd like to try and get this sorted once and for all for you.
I'm going to need to speak to you on a personal basis as there's a couple of other suggestions I've got to try on the PC, also I would like to check the coverage in your area. While I think about it, has this happened in more than one location?
I've sent you an email, if you could respond with all the details it asks for then I'll be in touch as soon as I can.
George
eForum Team
Sorry to hear about the continuing problems you are having connecting with your modem. I'd like to try and get this sorted once and for all for you.
I'm going to need to speak to you on a personal basis as there's a couple of other suggestions I've got to try on the PC, also I would like to check the coverage in your area. While I think about it, has this happened in more than one location?
I've sent you an email, if you could respond with all the details it asks for then I'll be in touch as soon as I can.
George
eForum Team
bacupian i got rid of my linux eee pc and got a new xp eee pc.
I have taken the dongle to the vodafone shop and its gone in for repair and will take a week
Hopefully they can find the problem and fix it or give me a new one.
But i will not be able to use it this weekend when i go away :angry:
Thanks George and DaveN for your help
I have taken the dongle to the vodafone shop and its gone in for repair and will take a week
Hopefully they can find the problem and fix it or give me a new one.
But i will not be able to use it this weekend when i go away :angry:
Thanks George and DaveN for your help
Hi its me again
I Took the dongle down to my local Vodafone shop who send it off to the repair centre and I went down today to pick it up and they said my old one was totally broke so gave me a nice shiny new dongle, and guess what it does not work :angry: .
It will just stay on Searching for network... for ever
I followed your steps above to totally remove the dongle from the system and its exactly the same. it just stays on "Searching for network..." forever.
when i try to use the Start -> Connect to option i get this error
I have tried it in a different USB port and a different computer and its exatly the same.
Do you have a major problem with the dongles reliability? or is it just bad luck I have received two broken dongles?
I Took the dongle down to my local Vodafone shop who send it off to the repair centre and I went down today to pick it up and they said my old one was totally broke so gave me a nice shiny new dongle, and guess what it does not work :angry: .
It will just stay on Searching for network... for ever
I followed your steps above to totally remove the dongle from the system and its exactly the same. it just stays on "Searching for network..." forever.
when i try to use the Start -> Connect to option i get this error
I have tried it in a different USB port and a different computer and its exatly the same.
Do you have a major problem with the dongles reliability? or is it just bad luck I have received two broken dongles?
