Personal Hotspot on iPhone 5S has disappeared since I moved to Voda PAYG

[millymae]

When I try to activate my personal hotspot on my PAYG iPhone 5s it directs me to the iPhone support pages. Which then give me the instructions on how to enable it. BUT it was previously working before I installed the Vodafone APN settings into my phone.

Please help. I've sent 4 tweets, with 1 reply then the person disappeared and not given me any help (maybe they're still investigating??) and tried to call but can't speak to a person at all.

I'm getting desperate and I am starting to wish I was using Three as I had no problems with their PAYG service and usign a hotspot. 

Thanks so much, 

[Retired-Laura]

Hi Millymae,

Welcome to the eForum,

Follow these steps to set up the personal Hotspot: 

•          Open Settings app on the iPhone
•          Choose General>Reset and press the option called Reset Network Settings
•          Launch Settings again. The problem should be fixed and you should now be able to activate your personal Hotspot.

 If this is still not working please get in touch with us here.

Cheers,

Laura