Phones not connecting to v1 Sure Signal anymore

[JK82]

I seem to have a problem with my v1 Sure Signal - a few days ago I have lost total connection with my Sure Signal which was working fine before and never had any connecting issues before. I have tried to do the reset about 4 times now that is stated on the troubleshooter but this doesn't seem to fix the issue, i've also tried re-registering it with no joy. I have absolutely no signal as I live in a terrible signal area and I really need to get this sorted. The green light sequence seems normal number 1, 2 & 4 are lit.

I wondered if you could help please.Maybe a firmware update? Here are the details that I've noticed most people are asked for:

Serial Number - 21224660692

Speed test - http://www.speedtest.net/my-result/3306479693

Ping test - http://www.pingtest.net/result/93346872.png

External IP - 89.243.218.122

Traceroute - 

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jane>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 26 ms 26 ms 26 ms host-89-243-216-1.as13285.net [89.243.216.1]
2 58 ms 28 ms 29 ms host-78-151-230-45.as13285.net [78.151.230.45]
3 29 ms 29 ms 41 ms 78.151.230.0
4 33 ms 32 ms 33 ms host-78-144-1-22.as13285.net [78.144.1.22]
5 32 ms 37 ms 32 ms host-78-144-10-217.as13285.net [78.144.10.217]
6 31 ms 32 ms 34 ms ldngw1.arcor-ip.net [195.66.224.209]
7 31 ms 31 ms 31 ms 85.205.116.6
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Thank you for your time

[Gemma]

Hi JK82,

Welcome to the eForum.  

I can see your Sure Signal has made contact with the network on 16 February at 08:12pm.

You’re also now on the latest firmware.

Please can you confirm if it’s back up and running?

Thanks,

Gemma

[JK82 · Accepted solution]

Thank you Gemma, Yes something seems to have kick started it into working again!

[Retired-Ian_]

Hi JK82,

Thanks for the update.

If you need anything else please let us know.

Ian