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Please Help Sure Signal V3 not working after power cut

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2: Seeker

Box less than a month old.

No issues at all until a power cut 2 days ago now I cannot connect to sure signal.

 

What light sequence you're seeing:

Red power light flashing

LED 2 & 3 solid orange

 

Download Speed 37.47

Upload Speed 8



Your external IP address = 94.192.22.94.

 

Your Sure Signal serial number: 42173144504

 

The results of a traceroute.


VSS Traceroute 

 

Microsoft Windows [Version 10.0.16299.192]
(c) 2017 Microsoft Corporation. All rights reserved.

C:\Users\Gareth Louden>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 * * * Request timed out.
2 * * * Request timed out.
3 25 ms 29 ms 27 ms be401.pr3.thlon.isp.sky.com [2.120.10.194]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Gareth Louden>94.192.22.94

C:\Users\Gareth Louden>

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2 REPLIES
Moderator (Retired)

@Monty632  After checking your light sequence, we'd advise you to do the following:

1. Please contact your Internet Service Provider (ISP).
2. If you've a static IP address you should contact your ISP and advise that you're trying to set up a VPN tunnel and that the IPsec is being blocked on an internal firewalled server within your network.
3. If you have a dynamic IP addresses should contact your ISP and advise that you're trying to setup a VPN tunnel and that the IPsec packet is being fragmented in transit.

Please let us know how you get on 👍🏼

 

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2: Seeker

Hi

All resolved, not sure how but it started working again this morning??

 

Thanks

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