Please can you re-sync my SureSignal

[aw378]

My Samsung Galaxy A3 has stopped working (either No Signal or Emergency Calls only) with my sure signal (serial number 42151533066). I have rebooted both my router and sure signal, I understand I need a re-sync? Help!

[BandOfBrothers]

Hello @aw378

Appreciate you've carried out some troubleshooting so far. 

Please could you look through the Sure Signal Trouble Shooting thread :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...


as the information may help to resolve issues.

There is an 'Issue Not Listed' option which guides you through how to run a TraceRoute to paste back in your thread for Vodafone Tech to look over.