Please re-sync my suresignal for new sim

[ierr54]

I have been trying to get my lumia 800 connected since Saturday after I bought the phone and got a new micro sim (same number) on 22/02/13. The call centres are useless having been told Wednesday that there was a technical problem for the last 4 days preventing a re-sync!  Serial number of V2 is 40112847898.  I have performed numerous resets of the device and after about two hours the red light and first white light come back on but I still have no signal on the phone.  This is the only number on the suresignal and I am concerned about de-registering it as I have seen several posts where it cannot be re-registered afterwards.  If this is OK, I will do it but need confirmation.

Your help would be appreciated

[Retired-Simon]

Hi ierr54

Thanks for your post. If you've changed your SIM card over then a resync wouldn't fix the issue. 

The best thing to do is de-register that mobile number from the Sure Signal, wait 24 hours, and re-register it via the Sure Signal dashboard on My Vodafone.

If you still can't connect your number to the Sure Signal, please let us know.

Thanks

Simon