Please re-sync

[maxscott]

Hi

My sure signal is not working. I have tried what I can from here but to no avail. Could you please re-sync it for me. The serial number is 22197189141.

Many thanks

Max

[maxscott]

Hi

Following on from my earlier post I can't get my Sure Signal working. I can see it on my network and I can ping it. Of the 4 green lights only the top one is lit. So I don't know where to go from here. I did ask earlier for it to be re-sync'd but maybe that got missed. My serial number is 22197189141.

Thanks

[maxscott]

Sorry but can't tell if this has been done. Still not working though.

Max

[Retired-Andy]

Hi Max,

Can you confirm your Sure Signal serial number please?

My system shows me the one you’ve given isn’t a valid number.

Thanks,

Andrew

[maxscott]

Sorry - typo error. Number should be 21197189141

Max

[maxscott]

Hi Sorry I have posted before asking for my sure signal to be re-sync'd but I gave wrong id number. The correct number is 21197189141. I have checked everything form this end - I can see the sure signal on my network, my network is connected to the internet and I have restarted. I have reset the sure signal to factory settings but only get the top light to stay solid.

Many thanks

[Sukhi]

Hi maxscott

I've re synced your Sure Signal :).

Thanks

Sukhi

[maxscott]

Thanks for that but sure signal is still not working. What should I do next? I have factory reset it, I can see it on my network and I still only have the first green light on.

Thanks

[Retired-Andy]

Hi Max,

I’ve checked your serial number and can see there’s been a location profile update.

I’ve removed this message and resynced your unit.

So that the resync completes, can you do a factory reset for me:-

• Hold down the reset button until all the lights show/flash (about 30 seconds)
• Keeping the reset button held down, remove both the Ethernet cable and power lead
• Re-insert the power lead
• Once all the lights display, release the reset button
• The Sure Signal will come online in about an hour
• When the Sure Signal is back online, re-insert the Ethernet cable.

Let me know how you go on.

Cheers,

Andrew

[maxscott]

Hi Andrew

I tried what you said - tried it several times in fact. No difference I'm afarid. Still only one light on. What shall I do now?

Thanks

Max