Poor Coverage - Alexandria G83

[Rossk12345]

Post Title: G83 9QL- Alexandria

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

The Coverage is very poor at my house, it is has been like this for some time.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.

G83 9QL

3) Does the issue occur if you try your SIM card in a different phone?

 Yes

4) What errors are seen or heard when the issue occurs?

 Poor Voice Quality and call often drops inside house

5) Does this happen on 2G, 3G, 4G or all?

    Signal is very poor and drops to 2G then cuts out.

6) When did you first notice this issue?

 This has been happening for some time now.

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Rahim]

@Rossk12345 Please note that our Network status checker is a computer generated image designed to give a coverage prediction, however is not a guarantee of the service you'll receive. 

Your location is on the fringe of coverage for 2G (1105) therefore you may struggle to obtain a connection indoors. 3G and 4G services are also extremely patchy/non existent as mentioned previously. 

[Rossk12345]

Hi @rahim I'm not convinced that it's a signal problem though! The signal can be there one second and completely gone the next! Can't you ask for this to be looked into?

[Rahim]

@Rossk12345 As you're on the fringe of coverage for 2G, it's natural to experience intermittent service on your mobile device. 

You'll be able to see any planned coverage upgrades to your area via keeping regular tabs on our Network status checker. 

You'll benefit from Wi-Fi Calling or a Vodafone Sure Signal.

[Rossk12345]

@Rahim Could you provide details of how I can contact someone in the network team?

[Rahim]

@Rossk12345 We'd only liaise with our Network team if we deem there to be a network related issue which needs investigating. 

On this occasion, the issue you're experiencing is due to limited coverage within your specific location, as opposed to a fault with your surrounding serving sites.

You'll be able to see any coverage upgrades by keeping an eye on the 'View planned coverage' section on our Network status checker.

If you'd like to contact us, you're more than welcome to do so via Live Chat or 191 from your Vodafone mobile.