Port settings for Sure Signal with BT Business (not Infinity) Hub 3

[blacksmith]

Please can you tell me which ports need forwarding to the Sure Signal box on my Router. BT say my my home hub 3 is not the same model as the home hub 3 residential version that has encountered difficulties with Sure Signal.

We have been using Sure Signal for years, but since we have introduced new phones it will not work properly. We introduced a BT home hub 3 this spring and it worked fine with my old Samsumg Wave. This phone died. Tried a Samsumg Fame, but took it back as it would not work with the sure signal box. My daughter's new Samsung won't work either. Husband's Blackberry is OK. Thought it might be something to do with Samsung s/w or firmware. Now have Nokia 520. New number is set up on the sure signal box via the vodafone account and I have received a text to confirm this, but still no signal. Spoke to BT and they tried to search the web to set up the router for me but had to rely on a blog post. Please can you give me the information BT need to configure the router correctly. Have attached what they found on the web, but is this correct? When they tried to set this up on Saturday we got a VPN conflict. They will work to resolve this, but wanted me to check the port settings attached were correct.

[Retired-Kay]

Hi blacksmith, 

Those are the correct ports, you can see more information on this here. 

It's strange that your Husband's phone is working fine, this means the Sure Signal is connected and it wouldn't really point to an Internet issue. 

Can you provide the following information so that we can look into this further for you;

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

Thanks

Kay

[blacksmith]

Thank you for your help. It seems to be working today, so I'll keep my head down.

Feel free to close the support thread.

Best Wishes,

Judy

(Contact details removed for security)

[Retired-Andy]

Hi Judy,

That’s fantastic news, thanks for the update.

Cheers,

Andrew