sure signal steady red light, slowly flashing internet light

[imiller9]

Hi, this seems similar to some other messages but different aswell.

At the moment the lights are as above,

solid red and the first white light is flashing slowly for about a minute, then it stops and only the red light is on. Then it starts up the white light again (after about another minute), cycling between these continually. Twice it went to red light on 3rd/4th light solid orange, again after about a minute it went back to the original issue.

i have tried pressing the reset button but it makes no difference how long it is held for, nothing happens, lights just keep on doing the same thing as if it isnt resetting.

Any help is appreciated as i need the SS to be working as I need it for call out for work in the evenings

Ian

[dave5518]

Help ! A similar problem , started on 28/11/2013 early morning after working reasonably for about 3 months :

VSS 3  with a BT Homehub 2 :  original query posted under dave 55  on 1/9/2013 and all figures are similar BUT    IP address  has changed  ?

 VSS is registering on Homehub.

I have tried the reset , disconnected , reset broadband router etc : Red power light remaind constant : white internet light flashes, stops , then starts again 

Would appear that it is not connecting to the vodafone system 

Speedtest :

Ping 29ms

Download 6.62 Mbps

Upload      0.38 Mbps

IP 86.172.23.54

Microsoft Windows [Version 6.1.7601]

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\David>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    89 ms    99 ms    99 ms  BThomehub.home [192.168.1.254]

  2    14 ms    15 ms    15 ms  esr9.reading5.broadband.bt.net [217.32.91.140]

  3    16 ms    15 ms    16 ms  217.32.91.125

  4    22 ms    22 ms    22 ms  213.1.69.122

  5    22 ms    23 ms    22 ms  217.41.169.249

  6    22 ms    21 ms    22 ms  217.41.169.109

  7    22 ms    23 ms    21 ms  acc2-xe-4-3-0.sf.21cn-ipp.bt.net [109.159.251.23

1]

  8    32 ms    38 ms    32 ms  core2-te0-4-0-2.ealing.ukcore.bt.net [109.159.25

1.131]

  9    52 ms    31 ms    32 ms  acc1-10GigE-0-5-0-7.l-far.21cn-ipp.bt.net [109.1

59.254.110]

 10    36 ms    35 ms    34 ms  lndgw2.arcor-ip.net [195.66.224.124]

 11    33 ms    33 ms    33 ms  85.205.116.14

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

[Sukhi]

Hi imiller9

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

dave5518 -  Your Traceroute looks ok and your IP address is on our whitelist. Can you provide me with your serial number so that I can take a closer look?

Thanks

Sukhi

[dave5518]

Hi Sukhi ,

Sorry missed serial number off when copy and pasting ! Serial no 40132216058.

 IP has changed again to 86.172.19.115  

Thanks

David

[Ben_H]

Hi David,

Thanks for the update. The new IP checks out fine and I can see that your unit hasn't synchronised with our network for a few days which is probably where the issue lies.

I've pushed a manual synchronisation though for you. To complete the action can you reset your Sure Signal and then give it an hour or so to come back online? 

Cheers, Ben

[dave5518]

Hi Ben ,

Thanks ,  I did the reset , left it with one light flashing and came back after 90 minutes  to 2 white lights and able to make / receive calls . Hopefully it remains working, like many other users the reliablity now remains a concern , unfortunately magnified on  a forum of this nature that doesnt reflect what % of users have no problem .  

Regards David

[gtrpenguin]

Having done as suggested by Vodafone and upgraded our BTHH3 to a HH4, the VSS is STILL not working.  It just displays a steady red light and slowly flashing internet light.  Any final suggestions as to what the problem might be would be appreciated before I chuck the VSS in the bin and switch mobile provider.

[Retired-Dave]

Hi gtrpenguin,

The original problem you reported here was to do with adding users rather than the Sure Signal not working. So we can look into this for you, we'll need a few details.

 - Your Sure Signal serial number.

 - Your speed test results from here.
 - Your ping test results from here.
 - Your external IP address from here.

Can you also paste the results of a traceroute here for me?

On a PC

- Click on Start and select Run.

- Type CMD into the Run box and press enter/click ok.

- A black box will appear.

- In this box type tracert 212.183.133.177 and press Enter.

On a Mac

- Open Terminal (Applications, Utilities).

- Type traceroute 212.183.133.177 and press Enter.

Dave