Power on, Internet light flashing slowly

[b81499]

Hi,

I've had my Sure Signal for a few months - worked fine to start with but now power light is on and Internet light is flashing. I've phone Tech Support a few times but I don't get mobile signal at home (hence the need for VSS!) and I've got fed up of the strange looks I get standing outside my house in the rain trying to get this sorted, only for the call to drop before I get anywhere.

So Sky Broadband router. Worked fine, then cut in and out a few times before completely failing. I've done all the troubleshooting and done a hard reset. Resync done at your end already. Below is the information you're hopefully about to ask for:

Download speed: 7.15Mbps

Upload speed: 0.84Mbps

Ping: 45ms

IP: 94.12.213.105

IPv6: ::ffff:5e0c:d569 (if required)

Serial no: 40131552230

Traceroute results:

Traceroute has started…

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 72 byte packets

 1  skyrouter.home (192.168.0.1)  66.078 ms  1.443 ms  1.893 ms

 2  * * *

 3  ip-84-38-37-30.easynet.co.uk (84.38.37.30)  34.158 ms  35.593 ms  31.927 ms

 4  027809a9.bb.sky.com (2.120.9.169)  30.751 ms  34.547 ms  32.519 ms

 5  195.50.122.113 (195.50.122.113)  29.896 ms  32.620 ms  31.803 ms

 6  195.50.122.66 (195.50.122.66)  44.753 ms  49.784 ms  48.075 ms

 7  85.205.116.14 (85.205.116.14)  44.639 ms  43.855 ms  45.409 ms

 8  * * *

 9  * * *

10  * * *

11  * * *

12  * * *

13  * * *

14  * * *

15  * * *

16  * * *

17  * * *

18  * * *

19  * * *

20  * * *

And so on to 64 ***

Please help me!!

[Ben_H]

Hi archwayanimal,

Please take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread.

Cheers,

Ben

[archwayanimal]

Hi Ben - troublshooting did not help.  Power light stays on and the system light is flashing - the phone light is off.  Here are my results:

Your speed test results - ping 35m/s, download 4.72Mbps, upload 0.33mbps

Your ping test results - packet loss 0%, ping 40m/s, jitter 7m/s

Your external IP address - 86.190.98.55 

The results of a traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 3 ms 2 ms BThomehub.home [192.168.1.254]
2 18 ms 34 ms 17 ms 217.32.141.146
3 29 ms 18 ms 17 ms 217.32.141.206
4 502 ms 236 ms 32 ms 212.140.235.74
5 21 ms 21 ms 21 ms 31.55.164.239
6 157 ms 258 ms 323 ms 31.55.164.109
7 21 ms 64 ms 24 ms 109.159.248.219
8 28 ms 29 ms 47 ms core1-te0-15-0-15.ealing.ukcore.bt.net [109.159.248.40]
9 28 ms 28 ms 26 ms peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.254.217]
10 41 ms 32 ms 31 ms lndgw2.arcor-ip.net [195.66.224.124]
11 238 ms 265 ms 36 ms 85.205.0.86
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Sure Signal serial number:  40122431600

Many thanks!

Richard

[Ben_H]

Hi archwayanimal,

I can see you're running duplicated posts.

To keep everything in one place and help us to reach more customers quicker, please pop any further responses into this thread.

Cheers,

Ben

[archwayanimal]

Hi Ben - that's because replies seem to be sporadic and assistance lacking!

Richard

[archwayanimal]

Having the same problem - red light is on, first light flashes slowly and that is it - phone cannot connect.  Have tried rebooting.  Have opened all necessary ports.  Please could you resync me!  Device number is 40122431600

Many thanks!