Problem with SSv2 and Galaxy4?

[Cyberleader]

Hi there, I have just got and registered a SSv2 and dont know if its working or if I have a phone fault. I registered the SS with my number and got a text to say its up and running( its been running for 5 days now( Red power light is on as well as the second light that from (reading here is the signal connection?), however I dont seem to get anything on my 2 week old Galaxy S4. Most of the time I dont get any signal bars, sometimes I have seen 4, I havent seen any 'g' logo appear either but when you go to make a call it just says 'not connected to the network'.

I have read all through here and other online pages re SS and have done the following but with no progress.

Changed the 'auto ' on the phone that connects to 2g, 3g, and 4g signals, changed to to 2g & 3g only.

tunred off my wifi on the phone

powered off and on on the phone

on router firewall settings opened tcp and udp ports to outbound ok (read that somewhere??)

I have read that the S4 has a fault that says  'not connected to the network' in weak signal areas but I only seem to get that at home when the SSv2 is running so is it SS or is it my new phone? Can someone help?

[Retired-Wayne]

Hi Cyberleader

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks

Wayne

[Cyberleader]

sorry for the delay, still cant get anywhere with this, I dont think its a VSS problem TBH I think its the samsung S4 not wanting to work with the VSS and the well reported " Not Connected to Network" issue ! But here are my test resultsz as requesed, can you help!

VSS Serial 40120223546 9361 Home Cell V2-V
IP 2.96.103.148
IPv6 ::ffff:260:6794

Download Speed 13.31 Mbps
Upload 0.85Mbps
Ping 58ms jitter 5ms

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 13 ms 14 ms host-2-96-96-1.as13285.net [2.96.96.1]
3 16 ms 17 ms 14 ms host-78-151-238-145.as13285.net [78.151.238.145]

4 18 ms 16 ms 18 ms host-78-151-238-132.as13285.net [78.151.238.132]

5 17 ms 18 ms 17 ms host-78-144-12-23.as13285.net [78.144.12.23]
6 20 ms 19 ms 19 ms lndgw2.arcor-ip.net [195.66.224.124]
7 19 ms 17 ms 18 ms 85.205.0.86
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[DaveCD]

Hi Cyberleader,

The details you've posted all seem fine and I can see the Sure Signal is connecting with our servers.

Please let me know what lights you're seeing on the Sure Signal.

The first thing I would try would be a change of SIM which can be collected from your local store.

Once this has been done, please de-register the Sure Signal and then register again.

DaveCD

[Cyberleader]

Hi DaveCD
I have tried the new sim and have un reg then re reg the unit already. I am getting a full signal readout on the phone and with a signal scanning app but when i go to use it still comes up with not reg on network. Calling my number from landljne also comes up with my phone is not available, i think the s4 i got on vodafone has compatabillity issues?

[Retired-Matt_B]

Hi Cyberleader,

Please check that 3G is switched on, on your Galaxy S4.

You can do this byfollowing the steps below:

• Press the settings icon.
• Press the Connections tab.
• Press More networks.
• Press Mobile networks.
• Press Network mode.
• Ensure "LTE/GSM/WCDMA (auto connect)" is selected.

Thanks,

Matt B

[Cyberleader]

Yep tried that as well and next one down and gsm only. Also tried with mobile data on and off and wifi on n off, all combinations. I have read somewhere online that the g4 has issues switching down from 4g to 3g and its more geared to 4g which is causing people problems?

[Jenny]

Hi Cyberleader,

There are no known issues with the Samsung Galaxy S4 and the Sure Signal.

Your Sure Signal hasn’t connected with our servers since 25 August - is this still plugged in? If not, please ensure this is plugged in so we can check things further.

Please try the following:

• Register another Vodafone number to see if this will work
• Another Ethernet cable as it could be a cable issue
• Test this in another location (a friend or family members address) with a different internet service provider

Please also let us know what light sequence you’re seeing.

Thanks,

Jenny

[Cyberleader]

Been building a conservatory so not had my phone on as been at home. Will try another cable, its only a 3ft one as its right next to my router. Dont have another vodafone to try but can ask if i can plug in to next doors to try. There does seem to be a wide reported g4 issue with the not connected to network message but none have mentioned vss but i thought it was worth mentioning to cover all corners