We have had increasing problems with mobile reception for several weeks, maybe even months now ( time passes and you lose track). We installed SS about 3 years ago, at the time we probably had a BT Hub 2 or 3, for the most part the SS gave us a reasonable phone reception.
We changed to Infinity about a year or more ago, and can't say for sure when the issues started.
The SS box is serial 40114655836
MAC address 0c:4c:39:00:d0:2e
IP address for HH is 192.168.1.254
We currently have most of the time only the solid red power light. When you unplug and re plug it might sometimes flash white for system and phone, then maybe just system, but usually goes back to just power solid. We have tried various resets as instructed ( push in for 30 secs), or push in and wait for all lights to go solid but this doesn't usually happen. There is lights at the Ethernet plug solid orange flashing green, and we have also changed the cable.
Following instructions on the forum I have (I think) created the port forwarding for a whole list of TCPs 8, 50, etc etc. I have also enable port clamping although not sure if these two things, forwarding and clamping, should be used together? I also disabled the firewall for a short while but seemed to make no difference so that is back on for security
Very frustrating as it is quite technical and not sure you are doing the right things.
At the moment the red power is on and the White system has been flashing for quite a while.
To give some more background we operate mainly on Mac not PC, and use a lot of wifi for portable devices, but also boost our Ethernet via TP Link to reach a couple of Mac desktops at the other side of the house.
What do we need to do? I have just entered a new 12 month phone contract with Vodafone and cannot use the phone in the house at the moment. We live in a fairly residential area, in a modern house, so would expect the signal to be good enough WITHOUT Suresignal.we received a text some time ago from Vodafone saying reception in the area had been upgraded, but quite the opposite for us.
Please help
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