sure signal effecting home broadband

[rogbro]

Hi,

For the past 6 weeks i my sky broadband has been dropping out sometimes for minutes others for hours. Sky have replaced everything and bt tested the line and all ok. I started to uplug things one at a time and have come to find that it is the sure signal box that is effecting it both wireless and wired. I have had the sure signal for about 9 months with no issue untill now.

any ideas would be gratefully recieved

thanks

[Retired-Sarah]

Hi @rogbro

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Sarah