Problem with a locked smart ultra 6

[ketr]

My friend was given a smart ultra 6, but found it was locked. She tried to get it unlocked where she lives, (in Africa), but couldn't. So she asked me to take it to the UK and try for her.

I've failed so far.

The unlocking shop told me that the phone needs a PUK code, but the handset says 'Enter PUK 0 attempts'. So, I can't enter the PUK code they gave me.

We tried 3 different SIM cards, new and old, but the same message came up on the handset with all of them.

I've tried at the unlocking shop, at the local Vodafone shop and on the Vodafone online chat, but nobody can help me to find a way round this.

Please can anyone help me? Thanks

[ketr]

Yes it's a UK phone.

[Retired-Sarah_L]

Hi @ketr, 

I've sent you a private message with details on how we can get this looked into further for you. 

Thanks, 

Sarah