Hello.
May I Welcome you to The UK Vodafone eForum which is a Customer to Customer help and Discussion forum.
Please may I also advise that their is no longer any Account Access or Official Account assistance via the eForum.
if this is in connection to your account you woukd need to liaise with Customer service on 191 or Live Chat.
Avenues to try if this is not your account.
Has your bill been paid ok and do yiu have some available allowances left or if on payg are your allowances not exhausted. Check in myvodafone app or myvodafone online.
Is this affecting sending texts and making calls to all your contacts or just some of them ?
Does this happen at home or everywhere ?
Plz try ure Sim in another phone as a process of elimination 2 rule out the phone or sim that may be at fault. If your sim works in another phone then if you have an store make an appointment to have the phone looked at via https://www.apple.com/uk/retail/geniusbar/
if the sim does not work in another phone then if your account is ok the SIM card may need replacing which a Vodafone HighStreet store can do. Take ID.
On the iPhone hold down the Power & Home button together until Logo shows then release both & the iPhone will reset
Other options are :
Settings -> General -> Reset -> Reset Network Settings.
Can you please check if you've not already done so what the Vodafone Network Mast Status Checker is reporting for your area.
Please use the Zoom out feature in the map to check surrounding areas for issues.
https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm
Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers for this team to help you.
Link : http://forum.vodafone.co.uk/t5/Network-queries/Network-issues-initial-checks-and-template/td-p/18566...
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
