Problems with S8+ signal strength

[losimagic]

Has anyone noticed that their s8+ (or s8 I guess) doesn't get a good signal?

I'm coming from a Nexus 6p and that always had a very strong signal where I live, which is just on the fringes of a town, but my s8+ is always just holding onto a signal by the skin of it's teeth.

[Becca_P · Accepted solution]

@losimagic

That's strange to hear.

We'll be happy to look into this, please complete the steps in our network troubleshooting guide.

[losimagic]

Hi @Becca_P

I've checked coverage for my area and it's the purple/pink colour, so I should be getting a good signal and there is no maintainance or any issues for the area.  I live in Newbury so I'd hope it was flooded with towers! (haha)

I've just done a few tests with the same sim card in my 6p and s8+, sat in the same location in my house:

6p - http://i.imgur.com/TzZxCFg.png

You can see the 6p has an almost full signal and fairly good speeds, except for a little dip.

s8+ - http://i.imgur.com/mvVlCob.png

That shows almost no signal and speeds of almost half that of the 6p

Other areas of my house are worse.

Thanks for your help.

[Sarah_T]

@losimagic

Thanks for letting us know. If you've not done so already, please follow the remaining steps. If you've found these inaffective, please complete step 6 of the Network Troubleshooting guide. 

Our Network team will certainly look into this. 

[Driverp187]

Yes me too. I had a Huawei p9 lite and a nexus 6p and had perfect 4g this samsung struggles. I'm in SW London. Please fix this £60+ per month not acceptable!!

[Will]

Hi @Driverp187

Please try the steps in our Network Troubleshooting thread.

If you're still experiencing the issue after completing these steps, let us know.

[Driverp187]

Hi yep done all that still not working properly. I want this fixed now. By the looks of it it's not just me. So...... No more gonig here doing this. It doesn't work. I pay £68 per month, fix it!!!!

[Sukhi]

@Driverp187 I'd recommend trying a new SIM card. You can pick one up from your local Vodafone store.

If that doesn't work, the next step would be a repair. 

If you've had the phone for less than 30 days, you can call 191 to arrange an exchange.