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Hi flarkey1,
I’ve re-synced this for you today.
Please complete this process by performing a factory reset as follows:
-Hold in the reset button until all lights go solid
-Pull the power lead out with the reset button still pushed in
-Continue to hold down the reset button and reconnect the power lead
-Wait for all lights to come on and then release the reset button
If you’re still having problems after doing this, please try the following:
Manually configure your Router to allow port-forwarding.
In most cases, routers support a system called "Universal Plug-n-Play" or UPnP, which will setup port-forwarding for you automatically. If you have a complicated network setup, or a complex router, you may be required to enter these settings in manually.
The following details list the IP addresses and Port Numbers that need to be forwarded to your Sure Signal's internal IP address. For detailed instructions on how to do this, we recommend either contacting your ISP or Router Manufacturer, or referring to the Default Guide for your particular make and model, over at http://portforward.com
Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26
Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP
Port 8 - TCP/IP
Port 1723 (BT Customers only) - TCP/UDP
Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191
Your Router will also need to be able to assign the Sure Signal with a DNS Server address via DHCP.
Check your MTU settings
Log into your admin page for your router
Find the location of the MTU field. This varies depending on the make and model of router so you’ll need to hunt around for it.
Change the value of the MTU size to 1500 if this is allowed by your router
Log out of the router, this will usually result in a reboot.
Thanks,
Jenny
Hi flarkey1,
The Sure Signal has connected overnight with our systems, so has this now started working?
If not, we're aware of issues affecting some Home Hub users and we're working with BT to get this sorted. I'm still keen to check anything else which might be getting in the way in case that's not affecting you, though.
Have you tried Mac499's suggestion here to see if this helps?
Also, you may need to make sure the following IP ranges are allowed on the router and firewall:
212.183.133.177-179
212.183.133.181-182
212.183.131.128-191
88.82.13.177-179
88.82.13.169-171
88.82.13.183
These should be picked up automatically, but it's best to check.
Dave
