changed phones - same number - no signal

[sali13]

Hi

I've recently upgraded my phone but now my sure signal doesn't seem to recognise this phone - I've swapped my number to my new sim.

Our house has no signal without sure signal and therefore only contactable via e-mail.

can you please help?

Sally

P.s. I am the registered owner of the sure signal.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Simon]

Hi sali13

There’s an easy fix for this.

If you go onto the Sure Signal dashboard on My Vodafone, de-register your number and wait 24 hours.

Go back on the next day and add your number to the Sure Signal again.

Let us know how you get on.

Thanks

Simon