Psid for topup not received ( Website Error 91 )

[JAMESTHECAT]

Hi all

So earlier today I paid for a £5 topup using my debit card, the final button was psuhed and the website refreshed - the message that came up was something like -' Theres been an error we cant complete it at this time ( Error 91 '.

However my card has been debited the £5 and its now been 9 hours with no topup or email

The ever useful E chat people suggested I wait to see if it went on or phone up - which ive been trying to do all day on my other phone ( as i have no credit on the vodafone one ) so i dread to think what its cost me.

Any ideas -

[BandOfBrothers]

Hi

We do hear from time to time that there can occasionally be a delay in the top up showing in your Myvodafone. 

If it isn't showing by tomorrow I would suggest trying Live Chat  again or ring 191 from a phone that has credit or ring them from a landline if possible. 

Customer service.

[JAMESTHECAT]

Thanks I will do.

The live chat people said they couldnt do anything as its a differnet department.

[BandOfBrothers]

Hi

General Enquires are open 8am-9pm so it could be that the Department required is closed.