RG28 - Whitchurch

[MarkEverest]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

About a mile

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

RG28 7lh

3) Does the issue occur if you try your SIM card in a different phone?

 Yes

4) What errors are seen or heard when the issue occurs?

 No data on phone. Just says network is E

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

5 years ago

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent 

[Alex]

@MarkEverest I do apologise, it'd appear we've missed your post. 

Please let us know if you're still having coverage issues and we'll be more than happy to take a closer look 🙂

[MarkEverest]

Yes I do.

I was told that it isn't due to be fixed any time soon.

Not good as your website still boasts full coverage there. 

[Alex]

@MarkEverest I've checked your local serving sites and can't see any faults. 

Looking into your area, you should get a good 2G connection, however 3G/4G looks to be low. 

Have you tried changing your device settings down to 2G/3G and seeing if this improves your data connection? If not, give this a go and let us know how you get on.