Re-Sync please

[AdrianWorthington]

Unable to register on Vodafone since new phone/SIM.

Please re-sync

21027984448

[Sukhi]

Hi AdrianWorthington,

 I've re synced your Sure Signal. Please perform a factory reset as below;

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour.

Thanks,

Sukhi

[AdrianWorthington]

Hi Sukhi,

Thanks for that. I have done that but still not registering. Could you see if there is anything else that may need changing. Firmware etc? Or any settings I need to change on my phone - xperia Z1

Thank you

[AdrianWorthington]

Thought it may help if I include my VSS Traceroute. It means little to me but it may help show where my problem is? Thank you 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 9 ms 8 ms 7 ms 213.1.173.58
3 7 ms 7 ms 8 ms 213.1.173.145
4 8 ms 9 ms 8 ms 213.1.69.210
5 11 ms 11 ms 12 ms 217.41.168.53
6 12 ms 12 ms 13 ms 217.41.168.107
7 10 ms 9 ms 8 ms acc1-10GigE-0-7-0-4.l-far.21cn-ipp.bt.net [109.1
59.249.74]
8 10 ms 9 ms 9 ms core2-te0-0-0-6.faraday.ukcore.bt.net [109.159.2
49.3]
9 10 ms 11 ms 13 ms 62.6.201.235
10 9 ms 10 ms 9 ms t2c3-xe-1-2-1-0.uk-lon1.eu.bt.net [166.49.211.18
6]
11 9 ms 8 ms 9 ms 166-49-211-254.eu.bt.net [166.49.211.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[Retired-Kay]

Hi AdrianWorthington, 

As you've had a new SIM you'll need to dregister the Sure Signal for a few hours. 

Once you've re-registered it should be working fine. :smileyhappy:

Thanks, 

Kay