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Solution

Sure Signal 3 Issue

howeh
2: Seeker
2: Seeker

Hi,

 

We've had a Sure Signal 3 in our flat since around August last year. It worked great for months with no problems. Then, around 6 weeks ago we started to have issues that would require us rebooting the Sure Signal.

 

This worked for 4 weeks, but now only the first white light flashes, while the other two lights are unlit.

 

Traceroute:

 

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets

 1  bthomehub (192.168.1.254)  3.486 ms  2.456 ms  2.602 ms

 2  172.16.11.1 (172.16.11.1)  15.744 ms  15.406 ms  15.784 ms

 3  * * *

 4  217.41.216.45 (217.41.216.45)  16.233 ms  16.965 ms  18.241 ms

 5  217.32.147.226 (217.32.147.226)  15.913 ms  16.447 ms  16.184 ms

 6  217.41.168.175 (217.41.168.175)  16.564 ms  16.421 ms  15.570 ms

 7  217.41.168.109 (217.41.168.109)  15.767 ms  16.726 ms  17.086 ms

 8  acc2-10gige-0-2-0-5.l-far.21cn-ipp.bt.net (109.159.249.227)  15.889 ms

    acc2-10gige-0-0-0-4.l-far.21cn-ipp.bt.net (109.159.249.194)  15.577 ms

    acc2-10gige-0-2-0-7.l-far.21cn-ipp.bt.net (109.159.249.231)  16.981 ms

 9  core2-te0-7-0-15.faraday.ukcore.bt.net (109.159.249.143)  16.930 ms

    core4-te0-10-0-27.faraday.ukcore.bt.net (109.159.255.201)  16.920 ms

    core2-te0-0-0-17.faraday.ukcore.bt.net (109.159.249.135)  16.871 ms

10  host213-121-193-111.ukcore.bt.net (213.121.193.111)  16.994 ms

    62.6.201.175 (62.6.201.175)  16.769 ms  15.764 ms

11  t2c3-xe-0-2-2-0.uk-lon1.eu.bt.net (166.49.211.174)  16.653 ms

    t2c3-xe-1-1-3-0.uk-lon1.eu.bt.net (166.49.211.182)  16.559 ms

    t2c3-xe-2-1-1-0.uk-lon1.eu.bt.net (166.49.211.190)  15.595 ms

12  166-49-211-254.eu.bt.net (166.49.211.254)  17.026 ms  16.767 ms  17.084 ms

 

I have attached info regarding our connection.

 

Any help is much appreciated!

 

Thanks,

Howard

4 REPLIES 4

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi howeh,

Be sure to include your IP address and Sure Signal serial number. It'll help us to check your unit this end. :Winking_smiley:

Cheers, Ben

Hi Ben,

 

IP address was in the attachment but is: 86.161.105.93

 

Serial Address is: 40132325305

 

Thanks!

Hi, any updates on this please? Thanks!

DaveCD
Moderator (Retired)
Moderator (Retired)

Hi howeh,

 

The first light flashing would indicate that the Sure Signal is updating, however it fails at step 2 on the traceroute.

 

Please use a different Ethernet cable and restart the device.

 

If the light sequence changes, please let me know.

 

DaveCD