Re-register 2 sure signal boxes.

[francismackay]

Was currently using 3 sure signal boxes in the house. worked fine up until a power cut a few weeks ago. I've managed to get one working by de registering and re registering but the other two get the following error message, "Sorry, The serial number you are trying to register is already registered." The boxes have been completely removed from the account. The following serials are the ones causing problems. 40110436652 & 40111038085 please help.

[Sukhi]

Hi francismackay,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Sukhi

[francismackay]

Hi the issue is not speed related, I can't physically reregister the boxes now they have been removed from the account.

Seems to be an issue with the sure signal page.

[Retired-Sarah]

Hi francismackay,

So we can take a look into this for you, please get in touch here.

Many Thanks,

Sarah