Re sync required

[migzy]

Hello

Can you please resync my suresignal box serial 40131961845

thanks

[Sukhi]

Hi migzy

I’ve re-synced your Sure Signal. You'll need to do a factory reset to complete the process  

VSS Factory Reset

* Hold the reset button till all the lights come on or flash (about 30 seconds)
* Keeping the rest button held, remove and re-insert the power lead
* Once all the lights come on or flash, release the reset button
* The VSS should come online within the hour

Thanks

Sukhi

[michaelsan]

reset done but still showing connnecting to internet for over 24 hrs

all ports open 

my ip 109.149.63.22

tracert

traceroute to 212.183.133.178 (212.183.133.178), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 4.157 ms 1.873 ms 1.864 ms
2 217.32.147.109 (217.32.147.109) 9.225 ms 10.798 ms 8.710 ms
3 217.32.147.174 (217.32.147.174) 9.170 ms 9.099 ms 9.096 ms
4 212.140.206.82 (212.140.206.82) 13.239 ms 15.650 ms 13.294 ms
5 217.41.169.249 (217.41.169.249) 13.126 ms 13.307 ms 12.941 ms
6 217.41.169.109 (217.41.169.109) 13.578 ms 13.017 ms 14.222 ms
7 acc2-xe-1-3-0.sf.21cn-ipp.bt.net (109.159.251.203) 13.354 ms
acc2-xe-5-1-3.sf.21cn-ipp.bt.net (109.159.251.245) 14.767 ms
acc2-10gige-3-3-0.sf.21cn-ipp.bt.net (109.159.251.219) 13.473 ms
8 core2-te0-12-0-6.ealing.ukcore.bt.net (109.159.251.135) 23.239 ms
core1-te-0-13-0-10.ilford.ukcore.bt.net (109.159.251.191) 22.622 ms
core1-te0-2-4-0.ilford.ukcore.bt.net (109.159.251.141) 25.828 ms
9 peer1-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.124) 35.355 ms 26.606 ms 22.250 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 41.343 ms 31.303 ms 52.344 ms
11 85.205.116.14 (85.205.116.14) 34.185 ms 21.127 ms 20.809 ms
12 * * *

[michaelsan]

still not working

[Retired-Dave]

Hi Michaelsan, 

Can you just confirm for me if you're the same person that posted as migzy or if this is regarding the same Sure Signal? If not, can you confirm the serial number for me?

Can you also confirm your speed test results from here?

Dave

[migzy]

yes correct migzy

thanks

[migzy]

speeds are fine i've confirmed this various times, 1 meg up 6 down

[michaelsan]

anything, not working for days now

[Ben_H]

Hi michaelsan/migzy,

If you're using two different accounts here on the eForum, it can make things a little confusing for us. 

I've sent instructions on how to reach my team here. Perhaps it's best if we chat to you offline to get this sorted?

Cheers, Ben