Re-sync

[ZoeH]

Hi,

I have just upgraded to an iPhone 5 and have tried rebooting and resetting my sure signal box several times but still only have the solid power light on.  I have followed all of your online instructions to get it going again.

Please could you re-sync my SS - SN: 40110950702

Many Thanks

[Retired-Dave]

Hi ZoeH,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Dave

[ZoeH]

I have followed your troubleshooting guide to no avail.

http://www.speedtest.net/result/2660126536.png

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/80185582.png[/IMG][/URL]

86.133.162.224

'212.183.133.177' is not recognized as an internal or external command, operable program or batch file

[Retired-Kay]

Hi ZoeH, 

Thanks for the information. :smileyhappy:

I’ve just resynced your device for you so, to make sure the resync completes, can you perform a factory reset:-

Hold down the reset button until all the lights show/flash (about 30 seconds)
Keeping the reset button held down, remove then re-insert the power lead.
Once all lights display release the reset button.
The Sure Signal will come online in around 1 hour.

Let me know if there is anything else I can help with. 

Kay