Red light only with BT HUB4

[nickrobs13]

Good morning

I took delivery of a BT HomeHub 4 to replace my HomeHub3 about three weeks ago.

The Sure Signal worked with the BT HomeHub3.

Now all I get is the red power on light on the very left, nothing else.

I have created a firewall rule to allow ports 8, 50, 500, 123 TCP & 123 UDP, 4500 UDP and 1723, as advised by Vodafone.

The serial number of my SureSignal box is 40131981280.

Could you help please,   Have also tried resetting for 30 seconds on a number of occasions?

Rgrds, Nick

[tmwr]

If you read the thread you would see this is on the first page - The serial number is 40131981280. My husband is not here has had to travel into work as no phone signal (3 hours each way). So his VPN would not be causing an issue today. Also as above have tried it at my next door neighbours house today and only the power light comes on.

[Retired-Kay]

Hi tmwr, 

Apologies for the confusion. 

Looking through the thread it appears that everything we would ask you to try has been done. 

The only thing left would be to arrange a repair. 

Kay