So I have been with Vodafone from analogue days but never had such a nightmare upgrading.
I phoned in to VF sales and upgraded my plan from a Red to a Red+ leader plan and ordered an extra sim to be part of the package to share my data.
Nearly 3 weeks on, numerous online and on the phone conversations later.
- I renewed my old Red plan to a Red+ Leader plan.....or so I thought! After several calls and online chats during which people promised they had resolved the issue I was then told the plan had only been upgraded to a Red + and not to a Leader.
- The additional Sim ordered to share the data was not on a plan that could share the data as the tarrif it was on could not support it. This was despite the sim being sold to me with the knowledge it was as an additional sim to share data from my Red Leader plan. The only solution is to pay an extra £42 per year over what was originally quoted.
As of now, almost three weeks later and I hate to think how many phone calls and online conversations I have had with just about all of Vodafone, all of which have ended with them promising have fixed the issue and the previous people had made a mistake. I am paying the 2 accounts but not able to share the data as neither account is linked together!
I have attemtped to make a complaint and been told it will take 3 weeks as all complaints now go to Ofcom and Voda don't handle complaints!
What a farce! How can Vodafone expect to keep customers if they cannot even sell them the correct packages or resolve issues?
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