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Refunds

DebbieRich
3: Seeker
3: Seeker

Hi  has anyone had to wait fpr a refund, I was promised ö would be refunded £213 last Friday which didn't happen. After then spending 4hours on the phone to Vodafone I was then promised it would take 3-5 working days for it to be refunded, which takes us up to today. guess what? no refund. keep getting fobbed off with it will be on your bank today and it's not. Just wondering if anyone else has had this happen to them and wondering who I complain to. when I ring up to make a complaint I get fobbed off with your money will be in your account today. Nobody seems to understand what a complaint is.

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Mark
Community Manager
Community Manager

@Aidas,

 

So we can help you further with this, please contact us as directed in the Private Message I've sent.

HOMESC
2: Seeker
2: Seeker

COMPLAIN TO MR JEFFERIES EMAIL ADDRESS !!!!!! , GOOGLE SEARCH TOP MANAGEMENT OF VODAFONE UK EMAIL ADDRESS , RE-POOR CUSTOMER SERVICE 

Tash
Moderator (Retired)
Moderator (Retired)

Hi @HOMESC, is there anything we can help with?