Registering new users

[mattwest]

• I have registered a new v3 Suresignal router but I am unable to register new users on the box.

The serial number is: 40124132057

The staus on the dashboard is: Active

When ever I tried an users to the SureSignal box I get the following message:

• 'Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre.'

can you check to make sure the that SureSignal box has been activated on your network and try and help me register new handsets?

Thanks

Matt

[Retired-Matt_Vo]

Hi 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[Retired-Andy]

Hi mattwest,

I’ve checked your serial number and can see that your Sure Signal has yet to connect to our servers. The set-up process can take up to 24 hours but shouldn’t affect you being able to add users. So we can take a look into what’s preventing this, we’ll need to look at your account, so I’ve just sent you a PM.

You can find your PM inbox here. If you can’t access this link, please ensure that the box next to “Turn on private messages” is ticked on this page, and let us know if you need any further assistance.

Follow the details in the PM and we’ll be in touch as soon as we can.

Thanks

Andrew

[mattwest]

SPEED TEST:

1 http://www.speedtest.net/ = this would not load from his PC, I tried several times, it stuck at 'selecting best server based on ping' so I tried several others;

2 http://www.broadbandspeedchecker.co.uk  = Download: 4.27mb/s / Upload: 0.293 mb/s.

3 http://gadgetshow.channel5.com/adv/broadbandspeedtest  = Download: 3.85 mbps / Upload: 0.36 mbps

PING TEST from http://www.pingtest.net/

1 = Packet Loss: 0% / Ping: 57ms / Jitter: 14ms / Grade: B

2 = Packet Loss: 0% / Ping: 67ms / Jitter: 43ms / Grade: B

Your external IP address from http://www.whatsmyip.net/

= 109.176.161.218

Your Sure Signal serial number:  1gg982bp007f7 / 40124132057

TRACERT RESULTS:

C:\Documents and Settings\Administrator>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1

  2    42 ms    41 ms    42 ms  82.153.1.69

  3    42 ms    42 ms    42 ms  91.85.10.101

  4    42 ms    42 ms    41 ms  62.164.130.53

  5    43 ms    43 ms   128 ms  vl-38.lon-th1cr.spn.kcom.com [86.54.183.249]

  6    44 ms    43 ms    43 ms  LDNGW1.arcor-ip.net [195.66.224.209]

  7    47 ms    44 ms    43 ms  85.205.116.10

  8     *        *        *     Request timed out.

  9     *        *        *     Request timed out.

10     *        *        *     Request timed out.

11     *        *        *     Request timed out.

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.