Resync needed please

[hooker1uk]

I picked a new sim up today as mine was pretty screwed. the SS worked with my number until about 6pm now it's not picking it up. 

tried to change owner number to remove and re-add but it didn't work. Keeps telling me there are technical issues and to try again. "Sorry, we're having a technical problem at the moment. Please try again in a few minutes."
Could someone please try a resync of the SS for me pretty please. 

The SS Number is 21230051233

Many thanks 

Paul 

[Jenny · Accepted solution]

Hi Paul,

No worries!

I’ve resynced this for you today.

Please perform a factory reset to complete this:)

Thanks,

Jenny

[hooker1uk]

Huge thanks Jenny

You've saved the day  
Paul 

[ultraenigma]

Help ! I need resyncing to. Ive done the factory reset, waited days, done it all again and still it wont link to my new iphone 5 with new macro sim. My S/N is: 40113136812

[Jimmy56]

I sorted mine by deleting the sure signal and starting over.Sorted in 30min.

[Retired-Simon]

Hi ultraenigma

Thanks for your post. Usually when there has been a SIM change for a mobile number the best way to make sure that your number connects is similar to what Jimmy56 has done and remove the number from your Sure Signal via the Sure Signal dashboard on My Account and then re-adding it.

I've performed a resync for you now. To complete the process your Sure Signal will require a factory reset as follows:

• Hold the reset button till all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

If you still can't connect your new SIM then try the method above and let us know how you get on.

Thanks

Simon

[Ashley-S]

Hi have just changed handsets and as such have a new nano sim for my iPhone 5.

Unfortunetly, my home Suresignal V1 unit is not recognising the new sim and hence not allowing me to connect with 3G. 

I have tried the recommended steps for a factory reset on the unit but this is not working.

Similar issues on the forum seem to suggest that a vodafone re-sync is required so I would ask if you could please do this.

SS S/N is 21196807545

[Ashley-S]

Hi have just changed handsets and as such have a new nano sim for my iPhone 5s.

Unfortunately, my home Suresignal V1 unit is not recognising the new sim and hence not allowing me to connect with 3G. I have tried the recommended steps for a factory reset on the unit but this is not working.

Similar issues on the forum seem to suggest that a vodafone re-sync is required so I would ask if you could please do this.

SS S/N is 21196807545

Ping: 32ms
Download speed : 8.5 Mbps
Upload speed : 0.9 mbps
ip address : 86.130.2.238

Sure signal serial number: 21196807545

traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 1.293 ms 0.953 ms 0.906 ms
2 217.32.141.132 (217.32.141.132) 20.610 ms 21.557 ms 20.931 ms
3 217.32.141.190 (217.32.141.190) 21.195 ms 20.568 ms 20.661 ms
4 212.140.235.82 (212.140.235.82) 23.912 ms 24.529 ms 23.857 ms
5 31.55.164.251 (31.55.164.251) 24.226 ms 24.342 ms 23.412 ms
6 31.55.164.109 (31.55.164.109) 24.158 ms 24.357 ms 23.645 ms
7 acc2-10gige-0-5-0-5.bm.21cn-ipp.bt.net (109.159.248.226) 23.916 ms 23.949 ms 23.875 ms
8 core1-te0-10-0-7.ilford.ukcore.bt.net (109.159.248.144) 31.332 ms
core2-te0-3-0-3.ealing.ukcore.bt.net (109.159.248.150) 30.563 ms
core2-te0-3-0-2.ealing.ukcore.bt.net (109.159.248.148) 28.915 ms
9 peer1-xe4-1-0.telehouse.ukcore.bt.net (213.121.193.152) 28.604 ms 29.093 ms 28.860 ms
10 lndgw2.arcor-ip.net (195.66.224.124) 34.031 ms 33.056 ms 30.421 ms
11 85.205.116.10 (85.205.116.10) 30.544 ms 31.394 ms 30.093 ms
12 * * *

[KPG]

Hi

Please could you re-sync my Sure Signal.

I've recently changed the post code in my profile. All was OK when connected to ADSL but having now gone to fibre I've lost Sure Signal

SS number 21221065382

Mnay thanks

[Ben_H]

Hi folks,

Ashley-S - Removing the number of the dashboard and re-adding it an hour later as Simon mentioned is the quickest way to sort this in future. I've pushed a synchronisation through all the same so just reset your unit to complete the action this time.

KPG - I've pushed a resynchronisation through. Can you also reset your unit to complete the action?

Just in case either of you aren't sure how to do a reset:

• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• The Sure Signal will come online in around 1 hour.

Cheers, Ben