Resync please

[marvtress]

my sure signal v2 was working in terms of registration however call quality was bad. I have had this in the past. To rectify I deregister and then reregister. When I did that the sure signal came up but only for the mobile associated with the account. Any extra VF mobiles I added would not join the sure signal network at all. 

Inhave de and re registered a few times now with no joy. 

I have also de registered and left for 24 hours and then re registered. Always the same thing, the primary mobile works but not any additional mobiles that are added. 

Please do do no ask me to run any sniffer traces or bandwidth tests. The device registers and comes up fine, it just won't allow me to add additional mobiles. 

Can an somebody simply resync my device please?

many thanks. 

[marvtress]

Sorry it is a v3, not a v2. Apologies (typo)

[marvtress]

Can anybody help here please?

[kids]

@marvtress The tech team monitor these boards and are able to advise on Sure Signal issues so stick around and one of the team will pick up your post.

[ChazzD]

@marvtress

Could you let us know the serial number of your Sure Signal please?

We'll happily resync it for you.

[marvtress]

Hi ChazzD.

The serial number is 40132749041.

The device is registered currently with two mobile devices provisioned.

I think the issue i may have is the issue that VF have made a stament about, but please do not let that stop you sync'ing my SS just in case.

Thanks.

[kirtonestate]

Did this resync have any effect? We have a similar problem.

[Mark]

@kirtonestate

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[marvtress]

Can I just get the resync I was offered please? It's been 3 days now with no signal. Thanks.

[Retired-Wayne]

@marvtress

I’ve done this just now. However, I doubt that a resync will fix this.

The best thing to do would be to speak to our Live Chat team.