Suresignal low signal level

[julianhiorns]

I have a Suresignal v1. It's placed well away from our router an gives no indication of any failt conditions. Nonetheless, the signal strength on my mobile, which is about 3 metres away, varie between no bars  and full bars (more the former than the latter). Is there a reason for this?

[BandOfBrothers · Accepted solution]

Hello. 



Please take a look through these Sure Signal Trouble Shooting threads :


https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Vodafone-Sure-Signal-troubleshooting/td-p/23917...



as these may help to resolve issues.

They have links to the key things you can do to try and self resolve the issue you are experiencing.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[julianhiorns]

Thank you. I've tried all the generic remedial steps suggested already, but will try a different power supply.

[BandOfBrothers]

You're welcome. 

[Retired-Laura]

 Hi @julianhiorns

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[julianhiorns]

Your speed test results from here.
Download 13.14Mbps

Upload 0.77Mbps
Your ping test results from here.
Ping 35ms
Your external IP address from here.
81.136.223.219
The results of a traceroute.

 C:\Users\Julian Hiorns>tracert 212.183.133.177 Tracing route to 212.183.133.177 over a maximum of 30 hops

1 4 ms <1 ms <1 ms 192.168.2.1

2 29 ms 29 ms 28 ms host81-148-160-1.in-addr.btopenworld.com [81.148 .160.1]

3 30 ms 27 ms 28 ms 213.120.182.141

4 30 ms 28 ms 29 ms 213.120.161.82

5 31 ms 27 ms 28 ms 31.55.164.189

6 29 ms 28 ms 29 ms 31.55.164.107

7 30 ms 28 ms 29 ms acc1-10GigE-0-3-0-5.bm.21cn-ipp.bt.net [109.159. 248.116]

8 35 ms 34 ms 35 ms core2-te-0-4-0-4.ilford.ukcore.bt.net [109.159.2 48.6]

9 36 ms 33 ms 34 ms peer1-xe3-1-1.telehouse.ukcore.bt.net [109.159.2 54.217]

10 38 ms 35 ms 34 ms lndgw2.arcor-ip.net [195.66.224.124]

11 36 ms 35 ms 35 ms 85.205.0.86

12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

Your Sure Signal serial number:

21197073618

[Retired-Charles]

@julianhiorns - Your results from the traceroute look fine, let us know how the change of power supply goes.

[julianhiorns]

Finally got around to changing the power supply as suggested and it does appear to have made a difference. I've looked at the coverage over the past day or so and it's mostly green. Before changing the psu, it was frequently orange>red (little or no coverage) with frequent drop-outs. Early days, but if anyone else is experiencing problems with a type 1 Suresignal, changing the power supply is certainly worth a go. Many thanks for the help!

[julianhiorns]

And yet....nothing is ever simple. After a few days of continuous working, the SureSignal now disconnetcs every night. In the morning, the power and "@" light are on, but the "√" light is off. I have to do a factory reset to get it working. Any ideas on this? I don't think that resetting a device every day should be part of its normal operation!

[cineriv]

---

@julianhiorns wrote:

And yet....nothing is ever simple. After a few days of continuous working, the SureSignal now disconnetcs every night. In the morning, the power and "@" light are on, but the "√" light is off. I have to do a factory reset to get it working. Any ideas on this? I don't think that resetting a device every day should be part of its normal operation!

---

That sounds a bit strange!

Could you please indicate the ratings of the replacement power supply....i.e. Volts and Amps and wether it is a new one or secondhand.

Regards.

Mike.