Resync

[neilboyfield]

Hi tech team

Could you resync Sure Signal serial number 40131564300 for me please?

Many thanks

Neil

[Retired-Andy]

Hi Neil,

I’ve resynced your Sure Signal for you now.

So that the resync completes, can you do a factory reset for me:-

• Find the button on the base of the unit next to the Ethernet ports
• Press and hold the button for approximately 30 seconds
• Once the lights come back on, release the button
• The Sure Signal will come online in around one hour

Thanks,

Andy

[neilboyfield]

Hi Andy

Thanks, this usually solves any problems but not this time it would seem. The issue I have is flashing power light and solid orange in use light. I get this problem from time to time but as I said, a restart usually solves it, if not then a resync always does.

Speed test: Download 7.13mbps Upload 0.39mbps

Ping 22ms

IP 95.151.79.49

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Neil>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.1.1
2 16 ms 16 ms 15 ms 217.47.14.186
3 13 ms 14 ms 13 ms 217.47.14.145
4 22 ms 21 ms 21 ms 213.1.67.38
5 20 ms 19 ms 20 ms 213.1.67.252
6 20 ms 19 ms 20 ms 213.1.78.226
7 22 ms 20 ms 21 ms 213.1.79.85
8 19 ms 20 ms 20 ms 87.237.20.246
9 23 ms 22 ms 22 ms 81.52.188.155
10 23 ms 22 ms 23 ms tengige0-12-0-2.lontr1.London.opentransit.net [1
93.251.240.163]
11 20 ms 21 ms 26 ms level3-1.GW.opentransit.net [193.251.255.80]
12 21 ms 20 ms 20 ms vl-3604-ve-228.csw2.London1.Level3.net [4.69.166
.157]
13 21 ms 27 ms 20 ms ae-232-3608.edge4.London1.Level3.net [4.69.166.2
9]
14 41 ms 38 ms 39 ms 195.50.122.66
15 38 ms 38 ms 37 ms 85.205.116.6
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Neil>

Any ideas?

Neil

[Retired-James]

Hi Neil,

This light sequence is usually down to a connectivity issue.

Can you try a different Ethernet cable and let me know how you get on?

James

[neilboyfield]

Hi James

Different cable, same result. Any other ideas?

[Retired-Andy]

Hi Neil,

I’m sorry to see the change of Ethernet cable hasn’t helped.

Check to make sure you have the following ports open/forwarded on your router:-

Port Number

8          TCP      UDP

50         TCP      UDP

53         TCP      UDP

67                     UDP

68                     UDP

123                   UDP

500                   UDP

1723     TCP      UDP

4500                 UDP

33434 - 33445    UDP

Also, make sure that the Maximum Transmission Unit (MTU) value is set to 1500.

If this doesn’t help, try the Sure Signal in a different location, that of a friend or family member.

Let me know how you get on.

Cheers,

Andy

[neilboyfield]

Hi guys

Happy to report that, after 4 days of not working, it suddenly came back to life yesterday. Now, the only thing I did was to de-register the device and then register it again. Could that be what gave it the kick it needed?

Neil

[Gemma]

Hi Neil,

That’s great, thanks for letting us know.

Yes, this can resolve issues sometimes.

Thanks,

Gemma